- Location
- United States of America - New Jersey - Secaucus
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Job Responsibilities
Become knowledgeable of all CSI accounts payable options and processes
Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
Educate customer on best practices and processes regarding accounts payable processing
Confidently lead customers through conference calls and training
Proactively manage vendor enablement campaigns and databases
Provide necessary reporting to customers timely
Become APSC (Accounts Payable Solutions Consultant) certified within first year of employment
Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
Take ownership of other special projects and assignments to support the business as needed
Bring energy and a positive attitude to a ensure positive customer experience
Experience & Qualifications
Experience:
A minimum of 1 - 2 years previous customer service experience
Strong communication skills
Adaptive to frequent process changes
General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
Financial, technology, FinTech backgrounds are a huge bonus; Credit card processing or credit card services background also helpful
Experience in banking, media, and/or hospitality a plus
Education:
Bachelor’s degree, ideally in business, communications, finance, or related fields
All applicants must successfully complete a background and drug test
Apply now and Vibe with Us!
