Business Analyst

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Join us as our Business Analyst at Dedalus, one of the World’s leading healthcare technology companies, in Milan, Italy to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

Join the COO Office at Dedalus as a Business Analyst – Healthcare Operations, reporting to the Regional Operations Manager. In this role, you will support operational performance management, business controlling activities, and strategic decision-making within the Corporate organization (COO area), with a strong focus on operational economics, business sustainability, and continuous improvement.

Responsibilities and Duties:

Key Responsibilities

• Analyze operational and service delivery data across healthcare IT projects and solutions, providing insights to support performance management and business decision-making.

• Monitor and report on key operational KPIs, including billability, utilization, capacity, productivity, profitability, costs, and delivery performance, supporting operational controlling activities.

• Develop dashboards, reports, and analytical views to enable performance reviews and data-driven decisions across Operations, Delivery, and Management teams.

• Identify performance trends, inefficiencies, cost deviations, and improvement opportunities, translating findings into actionable recommendations.

• Partner with Operations, Delivery, Finance, and Product teams to define, standardize, and continuously improve operational KPIs, reporting frameworks, and controlling processes.

• Support operational planning, forecasting, budgeting assumptions, and capacity management activities within a healthcare IT environment, with occasional travel across Europe and the UKI region (2–4 days).

Take the next step towards your dream career

At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact.

Essential Requirements

• Bachelor’s degree in STEM, Economics, Business Administration, or a related field.

• 4–7 years of experience in Business Analysis, Operational Controlling, or Performance Management roles, preferably within Healthcare IT, Digital Health, SaaS, or service delivery environments.

• Strong experience in data analysis, KPI definition, operational performance monitoring, and management reporting.

• Solid understanding of operational economics, including billability, utilization, profitability, cost-to-serve, and performance drivers in project- or service-based organizations.

• Advanced proficiency in Excel and hands-on experience with Business Intelligence and reporting tools (e.g., Power BI, Tableau, or similar).

• Strong analytical, problem-solving, and critical-thinking skills, with the ability to translate complex data into clear insights and actionable recommendations for technical and business stakeholders.

• Excellent communication and stakeholder management skills, with professional proficiency in English; knowledge of French is considered a plus.

Desirable Requirements

• Experience working with healthcare systems, healthcare software, or regulated environments.

• Understanding of healthcare workflows and operational processes (e.g., clinical, administrative, or hospital operations).

• Familiarity with business and service management platforms (ERP, PSA, CRM, or similar); knowledge of Microsoft Dynamics 365 is considered a plus.

The Business Analyst will collaborate closely with a broad range of internal stakeholders, including:

• Global Delivery Team

• Global Post sales team

• Regional leaders and managers in delivery and post sales

• Regional Financial teams

The baseline classification for the role is Level B3 under the CCNL Metalmeccanico Industria, with a base Gross Annual Salary of € 36.906,87 corresponding to the applicable CBA minimum.

We are Dedalus, come join us

Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.

Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day.

Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.

Application closing date: 7 August 2026

At Dedalus, innovation starts with inclusion. As a company driven by our Core Values, we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds, skills, experiences and creating an environment that reflects the many communities we reach. ‘Pursuing Diversity and Inclusion’ is one of our Core Values and a part of our ‘Dedalus DNA’, which drives us to build a respectful, diverse, and inclusive environment by recognising the unique needs, perspectives, and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, equity, and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.

Our diversity & inclusion commitment – Dedalus Global

Life Flows Through Our Software

#LI-DV1

#LI-Remote