Analyst – HR Shared Services

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Analyst – HR Shared Services

Business unit

HR Service Delivery

Reporting to

Team Leader – HR Shared Services

Key stakeholders

All APAC/AMR/EMEA Country HR’s

Direct reports

Nil

Duties & responsibilities
 

What this job involves –

• Resolve Tier 1 queries and transactions related to Cornerstone-Learning & Development module

• Creating/Modifying Events and Sessions

• Updating Rosters post evaluating & analysing the source data

• Managing login issues in Cornerstone

• Managing Cornerstone reports request from employees and stakeholders

• Managing Trainer/Admin access for users post evaluating the request and approval metrics

• Managing publishing/modification of online courses, contents of different type like video, question bank etc.

• Creating groups and learning assignment/proxy enrolment

• Demonstrate proficiency in Learning & Development module and standard operating procedures

• Communicate and guide employees using available resources to resolve the query/issue

• Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards

• Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
• Managing semi-functional/technical issues in Cornerstone including but not limited to training, report generation/curriculum

• Escalate complex queries to appropriate owner (inside or outside of L&D partner)

• Ability to challenge the status quo and to continually improve the customer and stakeholders’ experience
• Leading client calls and meetings and capturing the minutes
 

Performance objectives
 

• Very Good teamwork interaction and orientation

• Very Good customer service skills using efficient processes

• Results oriented with the ability to manage competing priorities and multiple stakeholders

• Good relationship management skills

• Proactive in achieving results and seeking improvements

• Attention to detail and an ability to work towards tight deadlines
 

Key skills
 

• Demonstrated understanding of Learning & Development practices and processes
• Understanding of design, development, implementation, and evaluation of instructional materials, including e-learning content and procedure manuals.

• Experience of working with US/UK teams preferable

• Flexible with night shift or late evening shift

• Good interpersonal communication, written, verbal, and presentation skills

• Knowledge of PeopleSoft/Workday HR environment would be added advantage

• Demonstrated hands-on experience in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Employee specification
 

• Bachelor’s degree in Human Resources or other related field

• 1-3 years of overall experience in L&D and minimum 1-2 years with Cornerstone system - Learning & Development in client services role preferred

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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