Dutch Speaking Customer Service Representative (on-site)

• Work Location: Sofia, Bulgaria
• Work Setup: On-site (hybrid/remote options per project policies)
• Target Industry: Corporate Travel & Digital Concierge Services

Position Summary We are searching for enthusiastic, customer-driven individuals to join our team in Bulgaria's energetic capital. In this role, you will serve as the primary contact for a world-renowned corporate travel platform, helping business travelers manage their itineraries for seamless trips. Acting as a digital concierge, you will apply sharp problem-solving skills to offer premier Dutch and English support for international itineraries and last-minute travel adjustments. Comprehensive, fully paid training is provided, making prior travel or customer service experience unnecessary.

Core Responsibilities & Daily Workflow

• Omnichannel Client Support: Handle incoming requests from Dutch-speaking corporate clients via phone, email, and live web chat.
• Travel Arrangement Management: Oversee end-to-end travel logistics, including booking, updating, or canceling flights, lodging, and rental cars.
• Systems Navigation: Operate specialized Global Distribution Systems (GDS) and proprietary software to retrieve and communicate precise travel data.
• Disruption Management: Handle urgent travel issues—such as canceled flights, long delays, or missed connections—to keep business travel moving smoothly.
• Service Standards: Maintain a calm, empathetic, and polished approach to uphold our partner brand's reputation.

Candidate Qualifications

• Language Abilities: Fully fluent in written and spoken Dutch (C1/C2 level) paired with strong professional English (B2 level or higher) for internal collaboration and software usage.
• Client Focus: Excellent interpersonal abilities with a friendly, professional, and resolution-oriented approach.
• Technical Aptitude: High digital literacy, capable of operating several applications and screens simultaneously.
• Pressure Management: Ability to remain clear-headed, focused, and effective during last-minute travel emergencies.

Compensation, Benefits & Culture

• Financial Package: Competitive base monthly salary complemented by performance-linked monthly bonuses.
• Insurance Coverage: Full private health and life insurance effective on day one.
• Career Growth: Transparent promotion opportunities into roles like Team Lead, Quality Assurance Specialist, or Corporate Trainer.
• Workplace Perks: Monthly meal vouchers, discounted fitness memberships (e.g., Multisport), and partner brand discounts.
• Company Environment: Dynamic, multicultural setting with team social events, outings, and modern break areas.

Relocation Support

• Flight Coverage: Direct flight to Sofia fully funded by the company.
• Initial Housing: Free hotel accommodation upon arrival to give you time to select a permanent apartment.
• Administrative Aid: Hands-on assistance from HR with local registrations, tax paperwork, and opening a Bulgarian bank account.

How to Apply If you are ready to combine professional growth with living in a historic European capital, submit your updated resume in English to start the hiring process.