Senior Director, Commercial Lead, Creators

THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.

Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.

JOB OVERVIEW:

The Senior Director, Commercial Innovation Lead will lead the commercial strategy, development priorities, and execution of the Creators group's technology and innovation platform within THE·TEAM. This role will serve as the business-side owner of the group's Creator OS strategy, working directly with central Innovation, Technology, Operations, and other partners to develop and implement solutions that improve how the business operates, serves its clients, and drives commercial growth.

This individual will be responsible for translating business priorities into a clear product roadmap, establishing development priorities, and driving accountability across the teams responsible for delivering those solutions. The role requires a leader who can balance long-term strategic thinking with hands-on execution, challenge existing processes, remove barriers to progress, and ensure that investments in technology translate into measurable business value.

The Commercial Lead will report into the Creators business and work closely with the Senior Vice President of Operations and central Innovation Team. As the Creators group continues to grow, this individual will play a critical role in shaping the technology infrastructure, capabilities, and resources required to support the next phase of the business.

WHAT YOU'LL DO:

• Own the commercial strategy, product roadmap, and business-side execution priorities for the Creators group's technology and innovation platform, ensuring solutions align with division strategy, operational needs, and commercial objectives.

• Serve as the primary business partner to the central Innovation and Technology teams, translating Creators' priorities into clear requirements, development plans, and actionable deliverables.

• Drive execution of the solutions roadmap, establishing clear milestones, ownership, timelines, and accountability across internal teams and external partners to ensure projects move forward efficiently and deliver against expectations.

• Partner directly with leadership across the Creators business, and other commercial teams to understand existing workflows, identify inefficiencies, and develop solutions that improve productivity and commercial performance.

• Lead the prioritization and continued development of Creator OS capabilities, including talent data and discovery, client-facing tools, commercial opportunity management, workflow automation, reporting, and other solutions that support the broader business.

• Evaluate existing systems, emerging technologies, and external solutions to identify opportunities for improvement, consolidation, or replacement. Develop clear build-versus-buy recommendations that consider business value, scalability, implementation requirements, and long-term ROI.

• Work closely with central Innovation and Technology to ensure proposed solutions are technically feasible, appropriately resourced, and designed to support the evolving needs and scale of the Creators business.

• Establish a disciplined approach to product development, including gathering user requirements, prioritizing functionality, testing solutions, incorporating feedback, and managing implementation and ongoing improvements.

• Drive adoption and effective utilization of solutions across the Creators group by developing rollout strategies, engaging directly with users, and ensuring new capabilities meaningfully improve existing ways of working.

• Define and track success metrics for key initiatives, including user adoption, operational efficiency, time savings, commercial productivity, revenue impact, and financial return on investment. Use these insights to guide continued investment and development priorities.

• Continually assess emerging technologies, competitive developments, and opportunities within the creator economy to identify solutions that can create competitive advantages, strengthen client service, and support new business development.

• Collaborate across THE·TEAM divisions to identify opportunities to leverage existing resources, share best practices, and bring proven technologies and capabilities into the Creators business.

• Support the group's new-client and talent recruitment efforts by ensuring its technology, insights, and proprietary capabilities are positioned effectively as commercial differentiators.

• Work closely with the Senior Vice President of Operations and Finance to align technology priorities with the broader operating strategy, evaluate resource requirements, and establish appropriate investment recommendations, without direct budgeting or forecasting responsibility.

• Maintain clear visibility into development priorities, project status, resource needs, and delivery timelines, providing concise and actionable reporting to leadership on progress, risks, and key decisions.

• Initially operate through influence and cross-functional partnerships, with the opportunity to recommend, establish, and lead dedicated internal or contracted resources as the platform and business needs evolve.

WHAT WE'RE LOOKING FOR:

• 8+ years of experience in product management, commercial technology, digital transformation, innovation, or related disciplines, with a demonstrated track record of leading the development and implementation of business-critical technology solutions.

• Proven experience owning a product or technology roadmap from strategic planning through development, implementation, adoption, and ongoing optimization.

• Demonstrated ability to lead complex, cross-functional initiatives, establish accountability, manage competing priorities, and consistently deliver against established timelines and objectives.

• Strong understanding of product development processes, technology platforms, systems integration, and data infrastructure, with the ability to work effectively with engineering, product, and technical teams.

• Experience translating commercial and operational challenges into practical technology solutions that improve efficiency, productivity, or revenue generation.

• Experience in an agency, media, entertainment, technology, or professional services environment is preferred. Familiarity with the creator economy, talent representation, or commercial sales workflows is a significant advantage.

• Strong strategic and analytical capabilities, including experience evaluating build-versus-buy decisions, developing business cases, prioritizing investments, and measuring financial and operational outcomes.

• Demonstrated ability to influence senior stakeholders, challenge existing approaches, navigate organizational complexity, and drive decisions and execution without relying solely on direct authority.

• A proactive, solutions-oriented leadership style with the ability to identify obstacles, make recommendations, and move initiatives forward with urgency and accountability.

• Experience working in high-growth or evolving organizations, with the ability to balance immediate business needs against longer-term technology and infrastructure priorities.

• Strong commercial acumen and the ability to understand how technology can create competitive differentiation, improve client service, and generate meaningful business value.

• Excellent communication skills, including written, verbal, and live presentations, with the ability to translate complex technical and operational concepts into clear recommendations for business leadership.

• Strong organizational, project management, and follow-through skills, with demonstrated success managing multiple initiatives and cross-functional teams simultaneously.

• Innate curiosity, sound judgment, and a willingness to challenge assumptions, identify opportunities, and develop practical solutions to complex business challenges.

• Experience managing external development partners, technology vendors, or internal technical teams. Direct people leadership and team-building experience is a plus.

• Bachelor's degree required; MBA preferred.

• Proficiency in the Microsoft Office Suite, with advanced skills in PowerPoint and Excel.

• Position requires considerable flexibility in scheduling and the willingness to travel, work nights, weekends and holidays.

Base salary range: $175-225K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role 

What We Offer:

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.   
• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. 
• Parental Leave: We provide paid parental leave to support your family during important life events.  
• Retirement Plan: 401k plan including contribution matching.  
• Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.  
• Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more 
• Commuter Benefits: Access support for travel and commuting needs, where available 

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.