We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Identifies where Research Sales deals stall and drives the fix with line-of-business sales leaders. Owns the sales process and pipeline coverage model, is accountable for forecast accuracy and pipeline health, and drives adoption of Call AI, Staircase and Account Plans.

The role has no line authority over the sales leaders it works with. It operates through influence, evidence and a defined escalation route.

Job Responsibilities:

Deal acceleration

• Serve as the point of contact for Research Sales leaders; identify where deals stall and drive the fix.

• Diagnose renewal and new-business losses from the seller’s perspective and bring that view to cross-functional initiatives (LMF, Lead Management Flow, is one example). Delivery remains with the owning function. The role tracks delivery against the commercial outcome and reports to the line-of-business leader on whether renewal or conversion rates moved.

• Act as SME on enterprise modernisation initiatives such as CPQ, ensuring seller needs inform requirements and vendor selection.

Sales process and commercial outcomes

• Own the sales process, the pipeline coverage model (pipeline required to meet target), and stage exit and deal scoring criteria. These are defined with Sales Ops & Analytics, who build and report against them.

• Accountable for forecast accuracy and pipeline health as commercial outcomes. Sales Ops & Analytics own the reporting.

Systems adoption

• Drive adoption of Call AI, Staircase and Account Plans, and the associated behaviours, including pipeline hygiene and MQL compliance.

Operating rhythm and SKO

• Point of contact for the Commercial Operating Rhythm (RoB), including the Commercial MBR cadence. Owns the content; Acceleration Delivery handles logistics.

• Lead line-of-business planning for the Annual SKO: needs assessment, agenda and session planning. Sales Effectiveness and Sales Readiness build and deliver training content.

Enablement partnership

• Provide SME input to Sales Effectiveness on training design, and pass skill-gap and leadership-onboarding signals to Sales Readiness.

Required Qualifications:

• 5+ years in revenue operations management or sales management, with a record of changing how sales teams work through influence rather than authority.
• Experience owning or shaping a sales process, pipeline coverage model or forecasting discipline.
• Proficiency in CRM and sales technology, and the ability to analyze pipeline and conversion data critically.
• Track record of driving adoption of new tools and behaviors among senior sales leaders.
• Ability to work across Sales, Marketing, Operations and Data & Analytics without owning any of them.
• Degree in business, sales, marketing or a related field

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. 

 

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. 

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. 

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom, Canada, USA, Austria, Czechia, Denmark, France, Greece, Italy, Netherlands, Romania, or Spain. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

53,000.00 GBP to 75,866.66 GBP #LI-KK1