- Location
- Lisbon
- Type
- Full-time
- Department
- Customer Service
- Education
- Bachelor
- Closing date
- Today
- Source
- CareersPage
Description
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Resolve customer complaints and issues in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Maintain detailed and accurate records of customer interactions
- Escalate complex issues to the appropriate department when required
- Follow company guidelines, quality standards, and performance metrics
- Ensure high levels of customer satisfaction and service quality
Requirements
- C1 or higher level of Dutch (written and spoken)
- B2 or higher level of English (written and spoken)
- Strong communication and interpersonal skills
- Ability to handle customers with patience and empathy
- Basic computer skills and familiarity with CRM systems (preferred)
- Good problem-solving and multitasking abilities
- Ability to work independently and as part of a team
- Flexibility to work in shifts (if required)
- Education: High school diploma required (Bachelors degree is a plus)
What We Offer
- Competitive salary and performance-based bonuses
- Paid training and career growth opportunities
- Supportive and multicultural work environment
- Health insurance and other benefits