Senior Manager, Digital Strategy & Operations

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
The Senior Manager, Strategy & Operations sits within the DIO Office of the COO (DCOO) and leads strategic projects across DIO, spanning planning, strategy, operations, and finance. This role suits a thought leader who is equally comfortable framing the problem and getting into the details to deliver the answer. You will take unstructured, ambiguous situations and turn them into clear, organized approaches that leaders can act on. You will also build the AI agents and workflows that make those approaches run at scale. You will work with a high degree of autonomy, move quickly as priorities shift, and bring structure without adding bureaucracy.

Responsibilities

Strategic project leadership

• Own and drive high-impact, cross-organizational initiatives from problem definition through execution and handoff, with minimal direction

Structuring ambiguity

• Frame open-ended business questions, define scope and success measures, and develop clear frameworks, options, and recommendations

Strategy and planning

• Partner with the Senior Director and Director to shape annual and multi-year strategy, operating plans, and prioritization across DIO value streams

Operational excellence

• Design and improve operating mechanisms, including governance, cadences, and decision forums, that help teams execute with clarity and pace

Financial partnership

• Work with Finance and DIO leaders on budget planning, SG&A targets, resource allocation, and business case development, ensuring investments tie to outcomes

Cross-functional alignment

• Build alignment across DIO functions
• Surface dependencies, risks, and trade-offs early and drive timely resolution

Executive communication

• Develop concise, insight-led narratives, analyses, and materials for senior and executive leadership, with a clear point of view and recommended decisions

AI agent and workflow development

• Design, build, and deploy AI agents and internal AI workflows that automate planning, tracking, analysis, and reporting across DIO
• Identify where automation adds the most leverage, prototype quickly, and iterate with users

AI adoption and enablement

• Partner with DIO teams to adopt AI-enabled ways of working, and document and share patterns so that solutions scale beyond a single use case

Organizational leverage

• Build reusable templates, playbooks, and mechanisms that scale how DIO plans, prioritizes, and delivers

Qualifications

Required Qualifications

• Bachelor’s degree in business, finance, engineering, technology, or a related field, or equivalent practical experience
• 8+ years of progressive experience in strategy, operations, corporate strategy, business operations, program leadership, or management consulting, including significant time in a technology company or digital organization
• Proven ability to lead complex, cross-functional initiatives to completion in fast-changing environments
• Demonstrated skill in turning ambiguous problems into structured plans, with strong analytical, quantitative, and financial acumen
• Track record of influencing senior stakeholders without direct authority
• Exceptional written, verbal, and presentation skills, including executive-ready storytelling
• Hands-on working style: able to build the analysis or the plan yourself while also setting the direction
• Strong AI fluency, with hands-on experience building internal AI workflows or agents (for example, using LLM platforms, prompt and agent design, or low-code and automation tools) that have been adopted by a team or organization

Preferred Qualifications

• Experience at a large-scale, high-growth technology company or a leading consulting firm
• MBA or equivalent advanced degree
• Experience in budget planning, SG&A management, or business case development
• Experience with operating-model design, organizational transformation, or enterprise planning cycles
• Experience leading AI-enabled transformation or redesigning a team’s workflows around AI agents
• Working knowledge of scripting or integration tools (for example, Python, APIs, or workflow automation platforms)
• Experience in data center, infrastructure, or IT operations environments

Core Skills and Competencies

• Structured problem solving
• Strategic thinking and planning
• Financial and quantitative analysis
• Operating-model and governance design
• Executive communication
• Cross-functional influence
• Comfort with ambiguity and change
• Bias for action and ownership
• AI fluency
• AI agent and workflow building

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 115,000 - 165,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.