Sr. Client Service Representative_Global Fund Services Department

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Brown Brothers Harriman (BBH) is a global financial services firm known for delivering premium service and specialist expertise. We partner with asset managers, financial institutions, private businesses, and sophisticated institutional investors worldwide. As a private partnership, we are uniquely structured to put clients first and create success that lasts.

ROLE OVERVIEW

Global Fund Services Department, based in Tokyo and Boston, supports offshore funds distributed to Japanese investors.  Its primary role is to deliver high-quality client service by liaising Japan-based fund sponsors and other stakeholders with global product teams.

Senior Client Service Representative acts as the primary point of contact for assigned clients and oversees service delivery across Fund Accounting, Fund Administration, Transfer Agency and Custody. The individual plays a key role in ensuring seamless execution, resolving client issues, and driving service excellence for cross-border fund structures.

RESPONSIBILITIES

Client Service

• Serve as the primary point of contact for assigned clients, ensuring timely and high-quality responses to inquiries
• Build and maintain strong, trusted relationships with the stakeholders within a fund structure, including asset managers, institutional investors, distributors, and trust banks
• Proactively identify client needs and coordinate solutions across internal teams
• Triage client inquiries and manage escalation to relevant teams as needed
• Ensure issues are resolved efficiently while maintaining transparency with stakeholders

Project & Change Management

• Support new fund launches, product implementations, and fund conversions in collaboration with Relationship Management and global teams
• Participate in internal initiatives to enhance processes and client experience

Process Improvement & Technology

• Leverage internal systems and tools to improve service efficiency and accuracy
• Identify opportunities to streamline workflows and enhance productivity
• Support clients in adopting BBH technology and digital solutions

Governance & Controls

• Ensure adherence to internal procedures, controls, and regulatory requirements
• Maintain high standards of accuracy, risk awareness, and operational discipline

REQUIREMENTS

• BA/BS degree
• 1 to 3 years of financial industry experience, preferably in a client servicing environment
• Strong verbal and written communication skills both in Japanese and English
• Strong attention to detail
• Problem-solving capability while managing competing priorities
• Collaborative mindset with strong interpersonal skills
• Understanding of fund services, including Fund Accounting, Custody, or Transfer Agency preferred
• Proficiency in Microsoft Office products

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.