- Location
- Moka District, Moka
- Type
- Full-time
- Department
- Customer Service
- Source
- Freshteam
Description
C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.
C-Care is currently looking for an IT Support Officer to be based at C-Care Hospitals and Clinics, in Mauritius.
| IT Support Officer
Reporting to the IT Operations Manager, the selected candidate will provide timely and effective IT support across C-Care Wellkin, C-Care Grand Baie, and C-Care Corporate by assisting users with technical issues, maintaining IT systems and equipment, and ensuring business continuity. The role contributes to a reliable, secure, and efficient IT environment that supports both patient care and business operations.
• Identify recurring technical issues and recommend improvements to enhance service quality, reduce downtime, and improve operational efficiency.
• Share technical knowledge and provide training and support to colleagues to promote teamwork, service excellence, and continuous learning.
• Collaborate effectively with users, vendors, and internal departments to ensure timely and efficient IT service delivery.
• Ensure all IT activities comply with Group IT policies, cybersecurity standards, and audit requirements.
• Identify, report, and assist in resolving IT risks, security incidents, and system vulnerabilities.
• Participate in IT infrastructure projects, technology deployments, and continuous improvement initiatives to enhance IT services and support innovation.
What are we looking for?
• Relevant IT certifications (e.g., CompTIA A+, Microsoft, Cisco) are an advantage.
• 1–3 years of relevant IT support experience.
• Hands-on experience in troubleshooting hardware, software, and network issues.
• Healthcare industry experience is an advantage.
• Proficient in Microsoft Windows environments.
• Familiarity with IT ticketing systems and remote support tools.
• Knowledge of basic networking concepts, including LAN, WAN, and VPN.
• Understanding of cybersecurity practices and tools.
• Ability to prioritize tasks and manage multiple responsibilities under pressure.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Customer service-oriented with a focus on user satisfaction.
• Demonstrates accountability and ownership of assigned tasks.
• Ability to work effectively under pressure and meet deadlines.
Location: C-Care Corporate Office, Moka, Mauritius
Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.