Supervisor, Quality Assurance Inspection

POSITION:           Supervisor, Quality Assurance Inspection
REPORTS TO:     Manager Quality Assurance
DEPARTMENT:   Quality Assurance
LOCATION:          North Bay
REFERENCE:       390-68B-27
SALARY:              $100,412 - $118,144

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations.  We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. 

ACCOUNTABILITY STATEMENT:
The Supervisor, Quality Assurance Inspection is responsible for ensuring safe, efficient, and timely completion of all the types of quality assurance inspection and calibration work for internal and external projects. This position will ensure inspection requirements are met, and the work is completed in accordance with all applicable internal, customer and regulatory requirements. The Supervisor will also provide leadership and direct supervision to all Quality Assurance inspectors.

MAJOR DUTIES/ RESPONSIBILITIES:

• Supervise, educate and develop a safe work environment and adhere to the collective agreement 
• Organize, prioritize, and plan inspections performed in car shop, diesel shop, paint shop, etc. for internal and external locomotive, freight and passenger customers
• Ensure work performed meets AAR, Transport Canada and other rules and regulations
• Provide technical support as required to internal and external customers
• Participate in Health and Safety discipline investigations, and Intelex observations and inspections
• First point for QA inspector team concerns or complaints
• Ensure compliance with health and safety and company policies
• Review customer scope of work for various projects to support developing ITPs
• Propose updates to procedures, work instructions, forms, etc. to define inspection criteria and record inspections
• Support and streamline equipment/gauge calibration process
• Support implementation of incoming inspection criteria and documentation
• Meet daily with the team to discuss the day-to-day operations including prioritizing work and coordinating tasks 
• Coordinate with external and internal customers for upcoming work, project status and inspection needs
• Monitor applicable training and documentation is current to meet AAR, Transport Canada qualifications including forecasting future training needs
• Prepare for internal and external audits, including associated documentation, participate in conducting Internal Audits
• Track training in accordance with applicable documents to ensure staff meet requirements
• Coach and develop a self-organizing team of inspectors

REQUIREMENTS:

• Previous supervisory experience, preferably in a unionized environment
• 3-5 years’ experience in process improvements, Association of American Railroads (AAR) regulations and ISO 9001:2015 is preferred 
• 3-5 years recent experience in QA inspections
• Secondary School Diploma or General Educational Diploma (GED) 
• ISO 9001:2015 Internal Auditor certification
• Certification in Non-destructive Testing (NDT) is preferred
• Working knowledge of Microsoft Office including Excel, Word, and SharePoint
• Planning and organizing, problem solving, and conflict management skills
• Excellent verbal and written communication skills
• Valid G driver’s license and the ability to travel up to 25% of the time
• Ability to work occasional overtime as required
• Commitment to health & safety

APPLICATION PROCESS: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: July 26, 2026, no later than 11:59 p.m. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.  Visit our career website to apply: https://www.ontarionorthland.ca/en/careers

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If it is determined that any information provided in the application or during the recruitment process is false, misleading, or incomplete, Ontario Northland may discontinue your candidacy from further consideration.

At Ontario Northland, we are committed to employment equity.  We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

ONTC does not use artificial intelligence (AI) to make or inform hiring decisions. We do use an external applicant tracking system (ATS) to help manage applications efficiently. While the ATS may apply basic automated filters or sorting functions, all applications are reviewed and evaluated by human recruiters.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, pour plus de renseignements.