Concierge – Job Description:

Position Summary:

Key Responsibilities:

• Warmly greet and welcome members and guests upon arrival, creating a positive first impression.
• Build meaningful relationships with members by learning their names, preferences, and interests.
• Proactively anticipate member needs and identify opportunities to exceed expectations.
• Assist members with general inquiries, Club information, reservations, and upcoming events.
• Handle member concerns professionally, taking ownership and coordinating resolutions with the appropriate departments.
• Identify opportunities to create personalized "WOW" moments that enhance the member experience.

• Serve as a central point of communication between members and Club departments, including Golf, Food & Beverage, Membership, Racquets, Fitness, and Administration.
• Maintain a thorough understanding of daily Club activities, events, dining options, and facility operations.
• Assist members with dining reservations, event registrations, and general Club services.
• Communicate important updates, schedule changes, and Club information accurately and professionally.
• Support the Membership Team by welcoming prospective members and assisting with new member orientations.
• Ensure member requests and concerns are appropriately documented and followed through to completion.

• Maintain a clean, organized, and professional concierge desk and surrounding lobby areas.
• Answer incoming telephone calls promptly and professionally, directing inquiries to the appropriate departments.
• Monitor member and guest arrivals and provide assistance as needed.
• Assist with administrative responsibilities, correspondence, and other operational tasks.
• Stay informed of daily Club events, golf activities, dining specials, and facility availability.
• Support Club events, member activities, and special functions as needed.

• Actively engage with members throughout the Club, not solely from behind the concierge desk.
• Recognize special occasions, including birthdays, anniversaries, and member milestones.
• Assist in coordinating monthly member appreciation initiatives and personalized experiences.
• Gather member feedback and communicate opportunities for improvement to Club leadership.
• Demonstrate a genuine sense of ownership in the overall member experience.

Qualifications & Skills:

• Previous experience in hospitality, concierge services, private clubs, hotels, or customer service preferred.
• Exceptional interpersonal and communication skills.
• Professional appearance, positive attitude, and welcoming personality.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to handle sensitive member information with professionalism and discretion.
• Proficiency with computers, email, and basic administrative systems.
• Ability to work collaboratively across departments.
• Flexibility to work weekends, holidays, and special events as needed.

Service Expectations:

• Be Present: Greet members with genuine warmth and give every interaction your full attention.
• Be Proactive: Anticipate needs and offer assistance before being asked.
• Be Knowledgeable: Understand Club operations and serve as a trusted resource for members.
• Take Ownership: Follow through on requests and ensure members receive timely responses.
• Create Connections: Build lasting relationships through personalized service.
• Deliver WOW Moments: Look for meaningful opportunities to make members feel recognized, appreciated, and valued.

Our Commitment: