Patient Accounts

 

 

1. Certified Ambulance Coder (CAC), not required.

 

2. Must have high school diploma or equivalent, must be 21 years of age and valid drivers license.

 

3. Motivated and able to work independently. Must be able to work well with others within department and be decisive.

 

4. Have ability to work with customers courteously, effectively and efficiently while still being attentive to the financial needs of the company.

 

5. Have ability to work on computer and have basic skills and knowledge. Have the ability to develop reports from computer and construct letters.

 

6. Must have pleasant, clear voice and possess telephone skills.

 

7. Have ability to operate a calculator and have basic math skills.

 

8. Have ability to alphabetize and set up a filing system and tickler system.

 

9. Have ability to use reference tools provided by internet, books or disk.

 

10. Have ability to keep track of numerous accounts, figures and payment schedules.

 

11. Have ability to be multi-tasking and accept the new responsible.

 

12. Have ability to be task oriented and attentive to detail and follow instructions.

 

13. Have ability of good organizational skills.

 

14. Prefer knowledgeable of collection laws, medical terminology and medical billing, but not required

 

15. Have ability of good Basic English, spelling skills for constructing and typing letters and transcribing medical records and constructing narrative.

 

 

 

 

 

 

1. Responsible to president of the company and/or his appointed designees.

 

2. Must attend any continuating education to maintain CAC requirements.

 

3. You are responsible for the cleanliness, upkeep and good working order of the equipment, supplies and materials provided to do your job.

 

4. Responsible for producing and providing reports of the accounts as need, scheduled or requested by auditors, financial institutions or members of management.

 

5. Managing and working all accounts.

 

6. Working with department manager or supervisor to develop, maintain collection procedures and company billing practices manuals using all applicable laws, rules, regulations and medical billing practices as guidelines.

 

7. Help develop and maintain a return mail tracking, follow up system and rebilling as needed or able to.

 

8. Help develop and maintain tracking system.

 

9. Work and track collection letters and/or follow up letters as well as producing and sending those following all applicable laws, rules, regulations and medical billing practices and company protocols.

 

10. Keeping up to date on collection laws, regulations and continuing education on best practices and performing your duties following all applicable laws, rules, regulations and medical billing practices.

 

11. Attend mandatory patient accounts meeting.

 

DUTIES

 

1. Comply with work schedules as assigned. Report to work on time.

 

2. If Insurance, Medicare or Medicaid information is discovered, enter the information and notify the appropriate CAC Certified patient accounts staff member for account to be coded and billed by them.

 

3. Working from follow-up files and tracking what needs to be done, progress of accounts.

 

4. Arranging payment plans, as needed according to company guidelines.

 

5. Give weekly list/reports to patient accounts manager of any secondary returned mail for her determination.

 

6. Researching return mail, make corrections and re-mail.

 

7. Printing and mailing private pay statements, collection letters and/or payment arrangement forms.

 

8. Ensure compliance by all MedStar employees of Financial Privacy and Security HIPPA Polices and Red Flag Rules.

 

9. Must represent the company with a helpful and positive attitude.

 

10. Any other tasks or duties as may be assigned.

 

PHYSCIAL DEMANDS

 

1. Correctable eyesight to read printed written and typed documents as well as a computer screen.

 

2. Able to hear spoken English on a telephone and speak clearly.

 

3. Able to type using one or both hands.

 

4. Able to lift stacks of paperwork as capable. Usually 5 pounds or less.

 

5. Sit/stand mobile with or without medical devise or equipment off and on through out 8 to 10 hours a day.

 

6. Occasional heavy lifting of storage boxes and pulling (opening) and or pushing (closing) file cabinet drawers of files. This weight is approximately 60 pounds which can be modified if on weight lifting or pushing/pulling restrictions.

 

7. This position may be modified to accommodate any physical restrictions.