Customer Quality Engineer - (E5)

Key Responsibilities

• Demonstrates depth and/or breadth of expertise

Designs and creates new and innovative methods for training delivery and lesson plans for others to follow

Ancipates challenges and proactively takes steps to address issues

Create a Quality COE to train and develop the field organization

Works independently and in complex situations.

• Develop guidelines for managing the customer escalation process

Able to communicate and work with cross-functional teams to address product issues across multiple functional areas (software, mechanical, electrical)

Anticipate different customer reactions and tailor my approach

• Develop new methods for others to use to capture the voice of the customer during quality reviews

Implement new solutions to fill gaps in performance

Identify new Key Performance Indicators (KPIs) to be measured against in complex situations.

• Develop Best Known Methods (BKMs) for how to drive closure to critical field issues and how to avoid the specific issue in the future

Lead the organization to address systemic issues and drive critical issues to completion

Anticipate escalation and proactively influence the customer to diffuse the situation

• Create new methods & BKMs for QMS reviews and ISO audits

Experience working on QMS reviews across multiple domains

Lead ISO audit issue resolution

• Provide input to improving the 8D/Advanced Problem Solving (APS) process as required

Monitor the industry to identify innovative complex problem solving techniques

Possess experience applying the 8D/APS process across the entire system (multiple domains)

Serve as a Master Trainer for APS classes

• Serve as the SME for Field High Volume problem knowledge center

Functional Knowledge

• Regarded as the technical expert in their particular field
• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

7 - 10 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

Yes, 25% of the Time

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### Relocation Eligible:

No

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.