Your mission

Main tasks

• Operating and maintaining servers (domain/DHCP/DNS, weighbridge application and database, door access control, IT backup, LIMS, DMS) and the PABX system
• Ensuring backup and recovery of company data and systems, and managing Windows updates for PCs and servers (WSUS or global tools)
• Managing the network and firewall infrastructure, including troubleshooting and related guides
• Supporting local business systems and interfaces with application teams and vendors to ensure availability, connectivity and reliable integration
• Providing second-level support and first-level back-up in close collaboration with the IT Service Management Specialist, including installations, repairs, modifications and preventive maintenance of IT systems, supporting other infrastructure areas and escalating to vendors where needed
• Managing IT vendors, IT assets, communication systems, software licences and IT supplies
• Reviewing and updating documentation (specifications, asset records, network diagrams and schematics) and participating in IT projects
• Adopting and supporting KLK Group IT standards, tools, platforms and initiatives in infrastructure, cybersecurity, standardisation and compliance
• Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities

• Willingness to take part in the on-call duty rotation
• Occasional travel to our EU sites (if required)
• Mutual deputising with the IT Service Management Specialist

Your profile

• Bachelor’s degree in computer science or business informatics, or an IT apprenticeship (e.g. Informatiker/in EFZ) with further training (e.g. HF), or a comparable qualification
• 3–5 years of experience in IT infrastructure operations, ideally in an industrial or production environment, including the management of IT vendors and service providers
• Solid hands-on expertise in Windows Server, Active Directory, DNS/DHCP, Group Policies, patch management (WSUS or similar), virtualisation (VMware, Hyper-V), backup/recovery, basic SQL administration, networking (LAN/WAN, VLAN, Wi-Fi), firewalls and IT security
• An advantage: knowledge of telephony/PABX, Microsoft 365, ERP systems (SAP R3) and their interfaces; relevant certifications (e.g. Microsoft, Cisco, Fortinet); experience in a GMP-regulated environment (e.g. computerised system validation, change control)
• Very good command of German and English; Dutch is a plus
• Team player with strong communication skills in a multicultural environment; structured, reliable, service-oriented, flexible and resilient, with initiative and a willingness to learn

Our offer

• Broad responsibility for the IT infrastructure of a production site, with short decision-making paths
• An international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT
• Targeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management
• Flexible working hours and home office options where operations allow
• Modern employment conditions and attractive social benefits
• Place of work: Hedingen (ZH); start date by agreement