IT Support and Network Technician

Description

We are seeking a dedicated and skilled IT Support and Network Technician to join our dynamic technology team. This role offers an excellent opportunity to contribute to maintaining and enhancing our IT infrastructure, ensuring seamless operations across the organization. The ideal candidate will possess strong technical expertise, problem-solving skills, and a customer-focused approach to support our internal users and network systems.

Benefits effective day one, paid vacation, free on-site health clinic, on-site fitness center, and 401(k) with matching.

Mayfran International is located in Mayfield, Ohio

Who We Are at Mayfran International

Mayfran International is the world’s leading provider of material handling, coolant filtration, chip processing and recycling systems, with a focus on engineering and innovation. The Mayfran name has been synonymous with quality throughout our history. Our products are designed for the most challenging applications in aerospace, automotive, energy, medical, heavy equipment and other specialized industries. Our recycling solutions include equipment for metal scrap management, aluminum scrap separation, chip handling and more. We are also well known for our lifetime commitment to service and genuine aftermarket parts replacement guarantee. Customers know that working with Mayfran is about more than a product, it’s a relationship and an investment. As a part of the Tsubaki Group—a global leader in motion control products for over 100 years—we’re committed to advancing the art of moving. Mayfran is committed to staying one step ahead, helping you succeed in ever-changing industries and an evolving marketplace.

Culture

Employees at Mayfran are part of a team and work in a positive environment that is geared toward helping everyone succeed. We value each team member for the skills they provide, their hard work and dedication. We treat every team member with warmth and respect and embrace their differences, cultures, customs and beliefs.

Sustainability

Mayfran strives to achieve sustainable growth by committing to corporate social responsibilities while recognizing its duty to contribute to society with ethical, sustainable business practices. We are tackling a variety of issues to promote sustainability in the short, medium and long terms. We prioritize material issues and set strict sustainability targets at the corporate level to ensure that our commitment to corporate sustainability does not waver.

Summary: Serve as the company’s first point of contact for help desk support by diagnosing and resolving end-user technology issues. The position also assists with network administration, systems support, cybersecurity, and infrastructure projects to help maintain reliable technology operations across the organization.

ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED:

• Serve as the first line help desk contact for employees by receiving, documenting, prioritizing, and resolving Tier 1 hardware, software, networking, and application issues. Escalate complex or unresolved issues to the appropriate IT team member or service provider and communicate status updates to affected users.
• Configure and deploy desktops, laptops, mobile devices, printers, and peripherals.
• Assist users with Microsoft 365 applications and collaboration tools and create and maintain end-user documentation and knowledge base articles.
• Support administration of Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID.
• Assist with account provisioning, licensing, access management, shared mailboxes, distribution groups, and Microsoft security and compliance initiatives.
• Support Windows Server environments and Active Directory, including user accounts, groups, permissions, and Group Policy.
• Assist with server maintenance, updates, patching, performance monitoring, virtualization, and infrastructure systems.
• Document system configurations, procedures, and changes.
• Provide technical maintenance and recovery support for local and wide area networks.
• Maintain and troubleshoot network switches, wireless infrastructure, firewalls, network security systems, VLANs, DHCP, and DNS services.
• Participate in network improvement and modernization projects and maintain network documentation and diagrams.
• Use testing tools and troubleshooting techniques to resolve complex hardware, software, and system issues.
• Assist with administration of endpoint security and monitoring platforms; investigate and respond to security alerts and incidents.
• Support vulnerability remediation, cybersecurity policies and best practices, security awareness, and compliance initiatives.
• Monitor backup systems, identify failures, assist with backup verification and testing, and support restoration requests and disaster recovery procedures.
• Maintain current documentation for backup and recovery processes.
• Maintain IT asset inventories and documentation, track hardware deployments, warranties, and lifecycle replacement schedules, and assist with procurement, receiving, setup, and deployment of IT equipment.
• Assist with infrastructure upgrades, migrations, technology deployments, and implementation of new systems and business technologies.
• Participate in testing, rollout, training, and documentation activities.
• Interface with vendors and maintenance providers to properly service and maintain systems.
• Implement measures to limit system downtime and provide technical support to optimize system performance.

Requirements

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Collects and researches data.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Customer Service - Responds promptly and professionally to employee needs; communicates expected resolution times and status updates; follows through on commitments.
• Cost Consciousness - Develops and implements cost saving measures.
• Judgment - Exhibits sound and accurate judgment.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Interpersonal Skills - Maintains confidentiality.
• Written Communication - Presents data effectively.
• Oral Communication - Listens and gets clarification; Participates in meetings.
• Technical Skills - Pursues training and development opportunities.
• Ethics - Works with integrity and ethically.
• Attendance/Punctuality - Is consistently at work and on time.
• Initiative - Seeks increased responsibilities.
• Innovation - Meets challenges with resourcefulness.
• Adaptability - Manages competing demands.
• Teamwork - Contributes to building a positive team spirit.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures.

QUALIFICATIONS:

Education and/or Experience: Associate’s degree in information technology or a related field and five years of relevant experience; bachelor’s degree in information technology or a related field and three years of relevant experience; or an equivalent combination of education and experience.

Computer Skills: Proficiency with Windows desktop operating systems, Microsoft 365 applications, end-user peripherals, printers, and PC and laptop hardware is required. Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and switching, is also required. Experience with one or more of the following technologies is preferred: Fortinet products (FortiGate, FortiSwitch, and FortiAP), VMware virtualization platforms, Microsoft Intune, Microsoft Defender, CrowdStrike Falcon, Veeam Backup & Replication, PowerShell scripting, Power BI, Power Platform, Azure cloud services, and manufacturing or industrial IT environments.

PHYSICAL DEMANDS: The employee must be able to move, install, and connect computers, monitors, printers, network equipment, and related hardware. The employee may occasionally be required to lift and move equipment weighing up to 50 pounds.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.