People Services Manager

PL1124

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and rewarding careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

 

Your Opportunity, Your Team

As Manager, People Services, you’ll lead the Germany-based services team, keeping day-to-day delivery on track while developing the team, improving processes and helping implement the future People operating model.

• You’ll stay close to the operation, setting priorities, balancing workload, removing obstacles and ensuring the team delivers a reliable service every day.
• You’ll develop people and ways of working, using data, feedback and operational insight to identify where we can simplify, standardize or improve.
• You’ll connect the Germany team with Global Shared Service Center in Krakow and the wider People organization, supporting migration, knowledge transfer and new ways of working while protecting service continuity.

Where You'll Work

• This role is hybrid and will require you to be onsite at Wielicka 30, Kraków several days per month
• On-site days are typically predetermined and driven by business needs.
• Would need to travel to Germany periodically, approximately three to four times a year

 

What You'll Do

• Own the day-to-day delivery of local People Services, ensuring operational processes are executed accurately, timely, and in line with local legal and compliance requirements, while providing reliable support to team members and leaders and ensuring service continuity.
• Lead, coach, and develop the Service team, set priorities, manage performance, and oversee the function’s budget.
• Shape the local service approach in partnership with the Global Shared Service Center and align delivery with local and global People priorities.
• Improve transactional People processes, identify delivery risks, and coordinate with Centers of Excellence to secure the right support.
• Support and coordinate local Germany migration activities to Global Shared Service Center in Krakow and help to shape the retained local service scope to ensure service continuity throughout the transition.
• Develop service-level standards, process documentation, training materials, and knowledge-management practices.
• Define People reporting and key performance indicators, and build workforce analytics to provide useful insights and recommendations.
• Partner with the People Lead and People managers to represent a joined-up People function and ensure local employee perspectives inform service priorities.
• Monitor service initiatives, use operational information to clarify priorities, and escalate or delegate issues to the appropriate teams.

 

What You'll Bring

• Very good English and German.
• Several years of relevant experience in a comparable People Services, HR Operations, or shared-services role, including people-management responsibility.
• Experience designing, improving, and implementing business processes.
• Experience managing or developing a team, including remote or virtual team leadership.
• Strong analytical and problem-solving skills
• Confident use of Microsoft 365 and knowledge of SAP HR, Workday, and case-management tools i.e. ServiceNow.
• Basic knowledge of German employment law, sound judgment, discretion, and the ability to manage deadlines and sensitive information.
• A completed business administration degree, or commercial/vocational training with an additional relevant qualification.

 

What we offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 extra day of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking space for employees

#LI-JB3

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.