Key Account Manager

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Key Account Manager

Reporting To:

Manager, Global Repair

Work Schedule:

Onsite – Dublin, IRL

Job Summary

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. Working with Moog can mean deeper job satisfaction, better rewards, and a great quality of life both inside and outside of work.

We're looking for a Key Account Manager to join our team in Dublin, Ireland.

As a Key Account Manager, you will be responsible for managing strategic customer relationships while supporting the successful execution of operational, supply chain, and business initiatives. Acting as a key liaison between customers, suppliers, and internal stakeholders, you will ensure the effective coordination of activities that support customer satisfaction, business growth, and operational performance.

Working closely with cross-functional teams, you will support the implementation of projects, processes, and programs that contribute to business objectives. You will leverage your knowledge of supply chain operations, logistics, planning processes, and customer relationship management to identify opportunities for improvement, support decision-making, and drive the successful delivery of customer and business commitments.

Key Account Management

• Develop and maintain strong relationships with assigned customers and key stakeholders.
• Serve as the primary point of contact for strategic customer accounts.
• Understand customer requirements and coordinate internal resources to support business objectives.
• Support customer retention and long-term account development initiatives.
• Monitor customer satisfaction and identify opportunities for continuous improvement.

Supply Chain & Operational Coordination

• Coordinate cross-functional activities supporting customer and business requirements.
• Support planning, logistics, inventory, and operational initiatives that impact customer performance.
• Collaborate with Supply Chain, Operations, Finance, Engineering, and Commercial teams to ensure alignment of priorities.
• Support execution of new programs, product launches, and business initiatives.
• Assist with forecasting, demand planning, and operational readiness activities.

Program & Process Management

• Contribute to the implementation and delivery of projects, processes, and programs.
• Monitor project and operational performance metrics.
• Support continuous improvement initiatives across supply chain and business operations.
• Identify opportunities to improve service delivery, operational efficiency, and customer outcomes.
• Assist in the development and implementation of new processes and operational best practices.

Performance Monitoring & Reporting

• Track and analyse key operational and customer performance indicators.
• Prepare reports, presentations, and business updates for management and customers.
• Support Sales & Operations Planning (S&OP) activities where required.
• Monitor cost-to-serve, service performance, and operational effectiveness metrics.
• Provide data-driven recommendations to support business decision-making.

Cross-Functional Leadership

• Coordinate activities across multiple departments and stakeholders.
• Provide guidance and support to project teams and junior colleagues when required.
• Facilitate communication between internal teams and external stakeholders.
• Contribute to a collaborative and results-oriented working environment.
• Support the achievement of departmental and organisational objectives.

Qualifications & Experience

Essential

• Bachelor’s degree in supply chain management, Business, Operations Management, Logistics, Engineering, or a related discipline.
• Minimum of 5 years' relevant experience in Account Management, Supply Chain, Operations, Logistics, Program Management, Customer Relationship Management, or a related business environment.
• Strong stakeholder management and relationship-building skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work independently.
• Experience coordinating cross-functional projects, processes, or operational activities.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience working with ERP systems, business systems, or operational reporting tools.
• Full driving licence and ability to reliably commute to the Dublin, Ireland facility.
• Ability to work on-site as required by the role.

Desirable

• Experience within Aerospace, Aviation, Manufacturing, Industrial Technology, or Engineering environments.
• Knowledge of Supply Chain Planning, Inventory Management, Logistics, or S&OP processes.
• Experience managing strategic customer accounts.
• Experience leading cross-functional initiatives and business improvement projects.
• Familiarity with Lean, Continuous Improvement, or Operational Excellence methodologies.
• Experience working within a global or matrix organisation.
• Exposure to data analytics and business performance reporting.

What We Offer

• Competitive salary and benefits package.
• Opportunity to join a leading aerospace and aviation MRO organisation.
• Exposure to an international customer base and dynamic aviation environment.
• Professional development and career growth opportunities.
• Collaborative and supportive team environment.
• Annual Leave, Private Medical Insurance, Employee Assistance Program (EAP), Free Parking, Life Assurance, Company Pension Contribution and Annual Incentive Program.