Key Account Manager

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

About FWD Takaful Berhad

FWD Takaful Berhad (“FWD Takaful”) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

Visit https://www.fwd.com.my

Join us

We’re proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values – committed, innovative, proactive, open, and caring – define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

Strategic Partnership Management

• Foster and manage strategic partnerships with bank partners on sales production updates, sales quality, driving contract negotiations and collaborative efforts to offer comprehensive and competitively priced bancassurance products that align with FWDT’s and the overarching country direction.
• Leverage FWD Holdings’ Business Planning to analyze market trends and customer needs including opportunities, threats and competitor activities that may impact MBSB.  
• Collaborate with FWD Holdings’ Business Planning to enhance the promotion and sales of bancassurance offerings, aligning with FWDT and country goals.
• Manage and handle the collaboration with MBSB on sales production updates, new products and system initiatives, operation improvement, sales quality and training matters.
• Ability to stay updated with regulatory requirements and industry standards in relation to bancassurance operations.
• Provide insights to the Head of Bancassurance on strategic business identification that align with FWD Holdings’ objectives.

Monitoring and Reporting

• Monitor and coordinate weekly, monthly, quarterly, and annually business performance review by working closely with FWD Holdings Business Planning to make sure they are completed in time for review.
• Monitor and manage business performance against KPI and analyze deviations and implications to the department.
• Responsible for identifying potential issues or conflicts and providing improvements and develop action plans to address these gaps.

People and Stakeholder Management

• Cultivate and maintain strong relationships with MBSB to enhance collaboration to drive sale initiatives, achieve revenue targets and maximise business growth, in alignment with FWDT and country level direction.
• Act as a liaison between partnership department and other business units to handle renewals and terminations of partnership agreements whenever necessary.
• To conduct weekly meetings with the bank partners on sales production update, new products initiatives, operation improvement and sales quality.
• Collaboration with FWD Holding to drive key Bancassurance events such as Annual Kick-Off, Mid-Year Business Review, Product Launch, and others, such as Incentives trip.

REQUIREMENT

• At least 7 years working experience in the Financial industry preferably in Insurance/Banking industry.

• Must possess at least Bachelor’s degree in Economic, Business Management, Marketing, Finance/Accounting, or any related discipline from recognized university.

• Understand business and market segmentation.