Senior Associate Director of Admissions

Position Title:

Senior Associate Director of Admissions

Position Type:

Regular

Hiring Range:

$77,600 - $93,170 annual; Compensation will be based on education, experience, skills relevant to the role and internal equity.

Pay Frequency:

Annual

The Sr. Associate Director of Admissions, MS Programs works as part of the Graduate Business Programs Office team and has primary oversight for aII MS Programs. This position is responsible for the direction, development and implementation of academic and co-curricular activities from the time an applicant accepts an offer of admission through the student's tenure at the Leavey School of Business. The Director will oversee academic advising, implement academic policy, represent Santa Clara University to the graduate business student population as well as community organizations and vendors.

The primary purpose of this position is to develop, manage, and implement the recruitment and admissions strategies for MS programs (online, in-person, and hybrid). The Senior Director position develops the recruitment strategy and oversees operations required for achieving admissions targets. This includes coordination, monitoring of, and communication with the recruitment services provided by SCU Online. These activities are expected to result in consistent enrollment of high-quality students and increased awareness of graduate business programs. There is budget oversight and supervisory responsibility of 1 full time employee and student assistants.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

1. Marketing, Recruitment & Admissions

• Designing and execute recruitment events for  in-person prospects 

• Present MS Programs Overview and Admissions Information at on campus Information Sessions, online webinars and off campus fairs and events.

• Develop recruitment strategy to meet application, admission, and yield targets for all MS programs (MS in Business Analytics, MS in Finance, and MS in Information Systems, MS in Marketing, and MS in Sports Business.) 

• Develop and manage effective recruiting events online, on-campus and off-campus.

• Utilize Slate, email, phone calls  and other channels to communicate with prospective students.

• Provide input into advertising plan specific to graduate business programs.

• Partner with external relations and career management teams to develop sustainable sources of qualified students from the Silicon Valley business community.

• Assess effectiveness of targeting strategies and communications channels for prospects and applicants.

• Work with the Sr. Assistant Dean of Marketing and Communications to revise website and online communications channels.

• Manage operations and admission staff.

• Review applications and render admission decisions.

• Facilitate scholarship operations.

• Monitor and assess competitive graduate business programs

• Obtain and analyze admissions feedback from prospects, applicants, and admits.

• Complete periodic profiling of new students by program.

• Assess effectiveness of targeting strategies and communications channels for prospects and applicants. Develop plans for adjustments as needed. 

• As needed to meet recruiting goals, communicate and collaborate with SCU Online  on recruiting efforts 

• Leads the recruiting partnership with our global partners for international recruitment      

   

2. Strategy

• Provides leadership and strategy for the MS programs and coordinates messaging as appropriate with the Assistant Dean.

• Provides counsel and advice as needed to the Assistant Dean on important topics for the graduate business programs departments and office.

3. Application Operations

• Manage admission staff and coordination with SCU Online.

• Utilize social media applications as appropriate.      

• Manage all application procedures and incorporate best practices.

• Review applications and render admission decisions in the Slate system.

• Oversee applicant communication and service.

• Oversee the GMAT/ GRE waiver policy for all MS Programs

• Ensure smooth transition to academic support team.

• Interview MS students

4. Financial Aid

• Facilitate and lead scholarship operations.

• Work with Financial Aid and Bursar’s office to ensure timely communication.

• Effectively use funds to increase the quality and quantity of students.

5. Other duties as assigned

PROVIDES WORK DIRECTION

• Assistant Director MS Admissions

• Student Office Assistants

RECEIVES WORK DIRECTION FROM

• Assistant Dean, Graduate Business Programs 

• Associate Dean, Leavey School of Business

• Sr. Director of Graduate Business Recruitment and Admissions

GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services.

• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

• Maintains contact with customers and solicits feedback for improved services.

• Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

• Researches and develops resources that create timely and efficient workflow.

• Prepares progress reports; informs supervisor of project status; and deviation from goals.

• Ensures completeness, accuracy and timeliness of all operational functions.

• Prepares and submits reports as requested and required.

• Develops and implements guidelines to support the functions of the unit.

• Builds and maintains relationships with University departments     

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. 

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge

• Understanding and support of the Jesuit tradition of education and commitment to the fundamental values of service 1 others, community and diversity

• Understanding of graduate business education

• Understanding of customer service

Skills

• Competency working with students of different cultural, ethnic, racial and socioeconomic backgrounds 

• Oral and written communication skills, including experience in speaking to groups of various sizes and of varying cultures.

• Organizational skills including time management, multitasking, and project completion 

• Commitment to customer services, both internal and external to the department   

Abilities

• Demonstrated experience in managing and handling multiple projects simultaneously 

• Demonstrated ability to plan meetings and events

• Demonstrated ability to understand the needs of graduate students

• Demonstrated ability to understand the needs of international students

• Demonstrated ability to facilitate meetings

• Demonstrated ability to communicate with and engage volunteers

• Demonstrated ability to ability to use information systems or databases to manage event registration, payments, and data about students, faculty, staff and alumni

• Demonstrated ability to complete projects from inception to implementation

• Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies

• Demonstrated ability to work beyond conventional business hours by having the flexibility to work in the evenings and on weekends when necessary

• Demonstrated ability to independently carry out tasks of varying complexity  

Education and/or Experience

• Bachelor's Degree required; and

• 5-6 years of related work experience required

• Master's Degree preferred

• Higher Education experience preferred

• Slate knowledge preferred

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this Job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• May be required to travel to other buildings on the campus.

• May be required to attend conference and training sessions within Bay Area or In- or out-of-state locations.

• May be required to occasionally travel to outside customers, vendors or suppliers. 

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Examples:

• Indoor office environment with windows

• Cubicle Office space with no celling ·

• Private conference rooms available for confidential meetings with students, staff, and faculty for both scheduled appointments and drop in meetings

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

 

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.  For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at  https://www.scu.edu/title-ix/. 

 

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

 

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities.  Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at [email protected] or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected].