Account Director / Executive Sponsor (Recruitment Process Outsourcing - RPO)

Contract Duration : 6 months

Key Responsibilities

• Chair monthly service review meetings with the client's senior stakeholders (HR Directors, Hiring Managers, and C-suite representatives). Present concise, data-driven dashboards covering SLA performance, pipeline health, risks, and forecasts.
• Provide strategic direction to the on-site RPO team (Project Lead, Recruiters, and Coordinator). Ensure sourcing strategies are aligned with upstream oil & gas market dynamics, talent scarcity, and competitor movements.
• Act as the primary escalation point for critical delivery issues, requisition bottlenecks, or contractual disputes. Resolve high-stakes challenges with composure and commercial acumen.
• Own the overall contract P&L, manage the monthly contract fee structure, and oversee any Change Orders related to scope or volume adjustments.
• Build and maintain trusted advisor relationships with client hiring managers and HR business partners. Proactively identify future workforce demands and upsell/cross-sell strategic solutions.
• Ensure the RPO team strictly adheres to the client's Code of Conduct, PETRONAS licensing requirements, PDPA (data privacy) regulations, and global anti-bribery/anti-corruption standards.
• Oversee the seamless mobilization of the RPO team (within 10 business days) and lead the close-out process, including data handover, knowledge transfer, and certification of residual-data deletion.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, Management, or a related technical/commercial discipline. An MBA is highly advantageous.
• Minimum 15+ years of overall recruitment/talent acquisition experience.
• At least 10+ years in a senior leadership or Account Director role, specifically managing RPO, Managed Services, or large-volume contingent workforce accounts.
• Proven track record of managing high-stakes accounts within the Oil & Gas, Energy, or heavy engineering/technical sectors.
• Demonstrated success in leading a recruitment programme that delivered 30+ successful technical hires within a 12-month period (ideally in the last 5 years).
• Strong experience in contract negotiation, financial forecasting, and managing P&L for a service delivery unit.
• Familiarity with PETRONAS licensing requirements, Malaysian labor laws, and PDPA 2010 is a must.