Account Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Account Director

The Account Director will play a critical role in driving revenue growth through the proactive development of new accounts (C and P categories), while maintaining strategic management of a base of key accounts (A and B). The successful candidate will lead business development initiatives for the office, with a focus on uncovering new opportunities and accelerating market penetration for Four Seasons Hotels and Resorts.

What You’ll Be Doing:

• Business Development Leadership: Take a proactive lead in identifying, qualifying, and converting new business opportunities to expand the Four Seasons customer base. Drive strategic penetration into emerging and underdeveloped accounts.
• Account Development & Growth: Develop and nurture assigned accounts with a focus on unlocking incremental revenue streams across the Four Seasons portfolio.
• Strategic Account Management: Lead tailored strategies for high-potential accounts to maximize wallet share and long-term loyalty.
• Segment Expansion: Implement a clear and measurable business development strategy to penetrate new segments and geographic markets.
• Sales Events & Familiarization Trips: Plan, execute, and escort targeted sales events and familiarization trips, leveraging these opportunities to introduce new properties and destinations to clients.
• Relationship Building: Demonstrate advanced customer engagement skills to cultivate trust and long-term partnerships, especially with newly acquired accounts.
• Collaboration & Leadership: Serve as a liaison between the Worldwide Sales Office and hotel teams, providing direction and insights to optimize local conversion and support.
• Creative Prospecting: Apply innovative and adaptive approaches to reach and convert non-traditional accounts or niche segments.
• Communication & Presentation: Deliver impactful presentations and communicate effectively with internal and external stakeholders.
• Event Management & ROI Analysis: Manage high-profile events and evaluate their commercial success through detailed ROI assessments.
• Resilience & Influence: Navigate complex account structures and influence decision-making across multiple stakeholder levels.
• Organizational Agility: Prioritize and balance new business development with account management responsibilities in a fast-paced global sales environment.
• Language Skills: Proficiency in English is required.

What You Bring:

• Proven Sales Performance: Demonstrated success in consistently achieving or surpassing group sales targets, with a strong record of driving both revenue and new account acquisition.
• Business Development Expertise: A minimum of 5 years of sales experience within a Worldwide Sales Office or luxury hotel environment, with a focus on business development and market expansion.
• Market Knowledge: Deep understanding of the assigned market and its key business drivers, with the ability to anticipate trends and uncover emerging opportunities.
• Client Engagement: Strong interpersonal and relationship-building skills, with a proven ability to establish trust and credibility with both new and existing clients.
• Presentation & Communication: Exceptional presentation and storytelling skills, capable of influencing decision-makers and effectively positioning Four Seasons’ value proposition.
• Collaborative Approach: A self-starter who thrives in a team-oriented environment and collaborates seamlessly with property sales teams and internal stakeholders.
• Tech-Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with advanced knowledge of social media platforms (LinkedIn, Instagram, Facebook) for prospecting and engagement.
• Organizational Agility: Strong organizational and time management skills, with the ability to balance account management with business development priorities in a dynamic, fast-paced sales office.
• GS&C Proficiency: Experienced in using Four Seasons’ Global Sales & Catering (GS&C) systems, ensuring accuracy and compliance in all sales activities.
• Effective Presenter: Skilled in creating and delivering impactful presentations to groups of 10–100, tailored to various client needs and settings.
• Contract Knowledge: Strong understanding of contract terms with the ability to mediate and support negotiations as needed.
• Consultative Sales Approach: Builds meaningful client relationships by understanding business needs and recommending tailored hotel solutions.
• Commercial Awareness: Applies market insight and client data to identify opportunities, drive account growth, and position Four Seasons competitively.

Key Skills/Who You Are:

• Sales Planning & Execution
• Account Management
• Business Development & Prospecting
• Contract Negotiation & Closing
• Market & Competitive Analysis
• Presentation & Storytelling
• CRM & Sales Systems Proficiency (e.g., GS&C)
• Event & Activation Management
• Revenue Generation & Target Achievement
• Pipeline Management & Forecasting
• Business Acumen
• Initiative & Proactivity
• Relationship Building
• Influencing & Persuasion
• Adaptability & Resilience
• Strategic Thinking
• Collaboration & Teamwork
• Customer Focus
• Communication Skills
• Results Orientation