Business Support Assistant

We are working closely alongside a Local Authority in Nottingham to assist with the appointment of a Business Support Assistant, on a 6.5-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £13.26 - £17.14 per hour

Summary:

The Business Support Assistant role will also support reception cover, telephone services, internal communications, room bookings, customer feedback and day-to-day administrative functions, while ensuring customer service, security and health and safety standards are maintained.

Responsibilities:

• Manage all incoming calls to Reception, ensuring callers are answered within agreed SLAs and transferred efficiently to the appropriate person or service.
• Provide advice and guidance to callers where appropriate.
• Greet all visitors and provide a professional, efficient and customer-focused reception service.
• Provide first-tier advice and general information on Council services and partner organisations.
• Provide reception cover on a rota basis and represent the professional face and voice of Nottinghamshire County Council.
• Maintain the internal County telephone directory, ensuring information remains accurate and is updated promptly.

Essentials:

• Experience providing high-quality customer service in a reception, front-of-house or customer-facing environment.
• Excellent verbal communication skills and a polite, professional telephone manner.
• Ability to greet and assist visitors in a friendly, efficient and professional manner.
• Ability to provide clear frontline advice and general information to customers.
• Ability to manage incoming calls efficiently and work within agreed service level requirements.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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