HR Ops - ELCM Service Specialist I

Location:

Bengaluru, Karnataka, India

Job ID:

R0131927

Date Posted:

2026-06-09

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Human Resources

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity:

We are inviting applications for the role of HR Operations Service Specialist I in the Employee Lifecycle Management (ELCM) team, supporting NAM and MEA.

In this role, you will manage end-to-end employee lifecycle transactions, ensuring accurate master data, smooth HiNext (Workday) processes, and high-quality HR service delivery. You will play a key role in maintaining data integrity, compliance, and seamless employee experience while working with global stakeholders.

How you’ll make an impact:

• Manage employee master data transactions in HiNext (Workday) across the entire employee lifecycle, ensuring accuracy and timeliness.

• Review and validate data updates submitted by stakeholders to ensure completeness, correctness, and compliance with policies.

• Process key employee data changes, including personal details (name, date of birth, address), bank and payment updates, job and organizational changes, supervisory structure updates, and cross-country or cross-entity transfers.

• Handle employee lifecycle requests through MyHR and ticketing systems, ensuring efficient and seamless service delivery.

• Maintain accurate and up-to-date employee records in line with company policies and regulatory requirements.

• Perform regular data validation and audits to ensure high data quality, proactively identifying and resolving discrepancies to maintain system integrity.

• Adhere to defined SOPs, SLAs, and internal controls while supporting audit and compliance requirements related to employee data.

• Provide support for Employee Self-Service (ESS) and Manager Self-Service (MSS) queries, enhancing user experience and adoption.

• Act as the first point of contact for employee and manager queries related to master data and lifecycle processes.

• Collaborate with HR Business Partners, managers, payroll, COEs, and IT teams to ensure timely resolution of requests and issues.

• Deliver accurate and timely resolutions within defined SLA timelines, ensuring a high standard of service delivery.

• Identify opportunities for process improvement, simplification, and automation to drive efficiency, reduce errors, and enhance employee experience.

• Participate in quality initiatives, audits, and knowledge-sharing activities to support continuous improvement.

• Generate reports and perform ad-hoc data analysis to monitor and improve data quality, while continuously learning and applying innovative approaches.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Bachelor’s degree in any discipline.

• 2–3 years of experience in HR Operations, Shared Services, or data management roles.

• Willingness to work in a night shift (5:30 PM – 2:30 AM) in an office-based (on-site) environment.

• Prior experience with Workday (HiNext) and ServiceNow will be an added advantage.

• Good understanding of HR Operations and end-to-end employee lifecycle processes, experience in US region would be preferred

• Good problem-solving skills and ability to manage high volumes of work and consistently meet deadlines.

• Proficient in MS Office tools, with strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced, high-volume environment.

• Quick learner with a willingness to adapt and grow.

• Proactive and solution-oriented approach, with a strong “can-do” attitude to support stakeholders

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.