CLINIC RECEPTIONIST, CONSULTATION CLINIC

SUMMARY OF DUTIES

Provide reception services by general office management (administrative and clerical) at Consultant Clinic to customers, consultant and staff.

MAIN RESPONSIBILITIES

• Conformance to stipulated policies and procedures in term of practices, documentation completeness and monthly report submission.
• Handling daily outpatient visit
• Managing outpatient appointment
• Ensure confidentiality of patient information
• Liaise with companies for validation of guarantee letter (GL)
• Ensure submission of chargers according to hospital system
• Organize patient referral to other clinics or services
• Attend to enquiries or redirect enquiries to respective destination
• Receive and acknowledge internal and external referral or circular
• Cover and rotate duties among staff when the need arises
• Carry out duties as delegated by the Patient Service In Charge
• Participates actively in all quality improvement activities and any other new service that is introduced by the hospital management.
• Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety
• Policies on patient and family rights are addressed at all times
• Carries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-
• To take reasonable care at work for the safety of yourself and other persons;
• To co-operate with your employer or any other person in the discharge of any duty;
• To wear or use any protective equipment or clothing provided by the employer
• To comply with any instruction or measure on occupational safety and health.
• Work collaboratively with leaders, clinicians, staff, visitors and patients in the development and promotion of behaviors, environment and patient care solutions.

QUALIFICATION REQUIREMENT

SPM with credit in English

2 to 3 years’ experience

Computer literate with good typing skill

Good English proficiency (communication and writing)