- Location
- KPJ Bandar Maharani Specialist Hospital, Malaysia
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
Main Responsibilities
- Register patients accurately in the system and ensure all details are complete.
- Schedule, reschedule, and manage patient appointments, including walk-in cases.
- Answer phone calls, WhatsApp, and inquiries professionally and promptly.
- Ensure smooth patient flow and assist in reducing waiting time.
- Inform patients of any changes, delays, or doctor availability.
- Prepare and manage patient records, forms, and documentation.
- Assist in billing processes and ensure accurate payment collection.
- Verify patient details, including insurance/guarantee letters where applicable.
- Coordinate with consultants, clinic assistants, and other departments (lab, radiology, pharmacy).
- Maintain cleanliness and organization of the reception and waiting area.
- Ensure confidentiality of patient information at all times.
- Comply with hospital policies, SOPs, and regulatory requirements.
- Participate in 5S, quality improvement, and safety initiatives.