CLINIC RECEPTIONIST, CONSULTATION CLINIC

GENERAL DESCRIPTION

• Take reasonable care at work for the safety of yourself and others.
• Co-operate with your employer or any other person in the discharge of any duty.
• Comply with any instruction or measure on occupational safety and health.
• Ensure patient registration is completed accurately (demographic details and

       preparation of forms).

• Ensure accurate billing and proper processing of all charges.
• Issue receipts for all payments.

JOB DESCRIPTION

Main Responsibilities

1.Cordially receive all patients with or without appointment, which were directed from the Main Lobby, A&E, other consultant clinic and Health Screening Unit (HSU).

2.Ensure registration is made accordingly to the SOP’s (including Citizen, Race, Occupational, Next

of Kin, Phone Number & e-mail).

3.Strictly maintained the confidentiality and safety of the patient at all time in the clinic,

hospital and elsewhere whichever is necessary.

4.Ensure all patient data is accurately entered into the system and appointments are properly arranged according to each consultant’s schedule.

5.Ensure smooth clinic operations at all times by applying effective management practices, including proper handling of the appointment system, maintaining cleanliness, and meeting all operational requirements. Attend promptly to the needs of patients and consultants.

       For new patients, provide clear and thorough explanations to ensure understanding     

       and comfort.

6.Clearly explain to patient all rules and requirement before and after treatment inclusive

of charges.

7.Ensure all charges are accurately entered and processed in the system, with correct

billing for all cases. Ensure that receipts are issued for every payment and correspond to the billed amount.

8.Ensure all collections are accurately reconciled with the closed till and that cash drop amounts are consistent, in accordance with the established workflow.

9.All patient with guarantee letter, insurance or Manage Care Organization (MCO) should be coordinated strictly before execute treatment wherever is necessary.

10.Courtesy, efficiency and attentive must be maintained professionally at all time.

11.To process fundamental knowledge of non-clinical procedures within the clinic setting.

12.Be familiar with the clinic hours of other doctors/ consultants and ensure that an up-to-date on-call doctor list is readily available.

13.Must be able to cover clinic and other task if necessary.

14.Ensure all activities in managing the clinic are properly & professionally documented.

15.To comply with and carry out all instructions given by the superior from time to time in

a responsible and professional manner.

16.To compile and update all data requested by the Superior into the designated Google Sheet, including GP referrals, overtime claims, and other related reports.

17.Report and provide feedback on all cashiering and billing discrepancies, including missing charges, un-generated bills, incorrect codes and episode cancellation requests.

Other Duties and Responsibilities

1.Participate actively in any other new service that is introduced by the services.

2. Actively participate in departmental & hospital activities.

3.To carry out other relevant duties  as an employee as stipulated in Occupational

Safety and Health Act 1994 and Regulations:

   a. To take reasonable care at work for the safety of yourself and other persons.

   b. To co-operate with your employer or any other persons in the discharge of any duty.

   c. To wear or use any protective equipment or clothing provided by the employer.

   d. To comply with any instruction or measure or Measure on Occupational Safety and

        Health (OHS).

4.Involvement in determining actions to address risk associated with threats

    and opportunities for hospital eg HIRARC;  Other OHS Risks & Other

    OHS Opportunities; EAI; Risk Register (Business Risk & Business Opportunities)

    Environmental Risk & Environmental Opportunities; the needs & expectations

    of interested parties, internal & external Issues.

5.Ensure all policies and procedures of ISO 9001, ISO 14001, ISO 45001 and MSQH Hospital Accreditation Standard are adhered to and records maintained, if and when these programs are implemented.

6.Participate in 5S / QE activities.

7.To maintain proper housekeeping in the services.

8.Ensure the policies on patient and family rights are addressed at all times.

9.Ensure compliance to Patient Safety Goals as safety improvement measures which have adopted by Tawakkal Specialist Hospital. 

10.To maintain proper Hand Hygiene at workplace.  

11.Ensure adherence to CXP under C.A.R.E Programed.

12.Involvement in Risk Management exercise inclusive of Incident Reporting and Root Cause Analysis (RCA).  

13.To participate and to support all activities pertain to ISO 9001, ISO 14001 and ISO 45001 including the commitment to comply with legal requirements.

14.Involvement in Anti-Bribery Management System (ABMS) exercise inclusive of training, awareness and documentation.

15.Involvement in Business Continuity Management (BCM) exercise inclusive of Business Impact Assessment (BIA) and or Business Continuity Plan (BCP) and or exercise (drill) and or other documentation.  

16. To perform any other duties as and when required / directed by the Chief Executive

Officer / Operation Manager designated by the Company.

JOB REQUIREMENT

Education:

1). Minimum Sijil Pelajaran Malaysia (SPM)

Knowledge and Experiences:

1.Able to do multi-tasking.

2.Manage to cover any clinic with independently.

Skills & Competencies:

1.Good communication skill and ability to interact with level of people.

2. Ability to work independently with minimum supervision.

3.Be able to work in a team.

Special Skills Required:

1.Ability to handle patient inquiries with empathy and professionalism. 2.Accuracy in handling patient records, billing, and appointment scheduling.

Personal Attributes:

1.Confident, professional, and well‑presented at all times.

2.Empathetic and able to handle patients with care and sensitivity.

3.Proactive in working both independently and as part of a team.

4.Adaptable with a willingness to learn new systems and procedures.