CLINIC RECEPTIONIST, CONSULTATION CLINIC

Job Description:

1. Clinic Operations & Administration

• Manage consultant outpatient clinic and ensure smooth daily operations
• Schedule clinic appointments and procedures efficiently
• Handle patient enquiries (appointments, admissions, billing, insurance, discharge & follow-up)
• Ensure all forms and documentation are completed accurately
• Coordinate and escort patients to relevant departments (Radiology, Lab, etc.)
• Utilize system for scheduling and patient coordination
• Prepare appointment list in advance and confirm with patients
• Submit Guarantee Letter (GL) requests and update consultant schedules
• Maintain daily census and proper filing system
• Dispatch medical records to HIMS after clinic sessions
• Ensure clinic environment is clean, organized, and fully prepared
• Maintain confidentiality of patient information (PDPA compliance)

2. Organizational & Quality Compliance

• Adhere to hospital policies, vision, and service standards
• Report issues affecting service quality to Head of Services
• Participate in quality improvement, infection control, and safety programs
• Support accreditation activities (MSQH, JCI, IMS, etc.)
• Comply with Occupational Safety & Health regulations

3. Customer Service & Team Support

• Deliver professional and patient-centered service
• Handle complaints and enquiries effectively
• Work closely with consultants, nurses, and support staff
• Perform additional duties assigned by management

4. Facilities & Equipment

• Ensure proper handling and maintenance of equipment
• Monitor stock, supplies, and consumables
• Report faulty equipment to biomedical team
• Participate in stock count activities

5. Personal Development

• Participate in training and continuous learning
• Contribute to departmental and hospital initiatives

Requirements:

Minimum:

• SPM (Credit in Bahasa Malaysia & Mathematics)
• Physically fit and able to work shifts

Preferred:

• Certificate in Healthcare / Nursing Aide
• Diploma in healthcare-related field
• Experience in hospital setting

Experience

• 1–3 years in similar role (clinic / hospital / customer service)

Skills & Competencies

• Strong organizational & multitasking skills
• Good communication & interpersonal skills
• Able to manage appointments, calls, walk-ins efficiently
• Problem-solving and analytical skills
• Customer service oriented with empathy
• Able to handle high-pressure situations professionally
• Basic computer, phone & email proficiency

Personal Attributes

• Friendly, approachable, and professional
• Patient and empathetic
• Detail-oriented and organized
• Reliable and punctual
• Able to work independently and in a team
• High integrity and confidentiality awareness
• Adaptable to changes and workload