Professional, Quality Assurance Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Professional, Quality Assurance Engineering

Role Summary

Testing Professional will be responsible for leading testing activities for the enterprise Portal platform, ensuring the delivery of high-quality, secure, and reliable functionality supporting patch scheduling, compliance reporting, workflow automation, risk management, approvals, and operational governance. The role requires close collaboration with development, operations, cybersecurity, patching teams, and business stakeholders to validate new features, enhancements, integrations, and automation capabilities.

Key Responsibilities

• End-to-end testing efforts for Portal releases and enhancements.
• Define and execute comprehensive test strategies, test plans, test scenarios, and test cases.
• Validate portal functionality including:
  • Patch scheduling and rescheduling workflows
  • Cluster concurrent patching capabilities
  • Risk approval and exception management
  • Compliance dashboards and reporting
  • Notification and approval workflows
  • ServiceNow and infrastructure integrations
  • User access and role-based permissions
  • AI tool integration
• Develop and maintain automated test suites for regression and integration testing.
• Perform functional, integration, system, regression, user acceptance, and performance testing.
• Validate APIs and backend services supporting portal functionality.
• Track defects through resolution and coordinate closely with development teams.
• Participate in requirements reviews and ensure adequate test coverage for new features.
• Lead release validation and production readiness testing.
• Establish quality metrics, dashboard reporting, and release readiness criteria.
• Identify opportunities to improve testing efficiency through automation and process improvements.
• Mentor QA engineers and contribute to testing best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2+ years of software testing experience.
• Strong experience in web application testing and enterprise workflow platforms.
• Hands-on experience with Agile and DevOps delivery methodologies.
• Experience with test management tools such as Azure DevOps, Jira, or ServiceNow.
• Strong understanding of SDLC, STLC, and quality assurance best practices.
• Experience with API testing tools such as Postman, REST Assured, or SoapUI.
• Knowledge of SQL and database testing.
• Experience in test automation frameworks such as Playwright, Selenium, Cypress, or similar tools.
• Strong analytical, troubleshooting, and stakeholder management skills.

Technical Skills

• Functional Testing
• Test Automation
• API Testing
• Regression Testing
• SQL & Database Validation
• ServiceNow Integration Testing
• Web Application Testing
• CI/CD Validation
• Performance & Reliability Testing
• Defect Management

Success Measures

• Successful delivery of portal releases with minimal production defects.
• Increased automation coverage and reduced manual testing effort.
• Improved release quality and stability.
• Timely validation of portal enhancements and integrations.
• Effective support for compliance, governance, and operational objectives.
• High stakeholder satisfaction and confidence in platform reliability.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.