French Speaking Customer Support Representative (on-site)

Launch your professional journey in the rapidly expanding financial technology sector! We are actively recruiting driven French-Speaking Customer Success Specialists to join our primary operations team in Lisbon, Portugal. In this position, you will represent a globally recognized leader in digital payment solutions, serving as an essential bridge for clients utilizing financial platforms. This represents an incredible chance to build a lasting career in fintech while enjoying the vibrant culture of Portugal's capital.

Core Responsibilities

In this role, your daily focus extends well beyond basic customer service. You will guide clients through the digital payments landscape, ensuring every interaction is smooth, reliable, and completely secure:

• Omnichannel Support: Assist French-speaking clients through live chat, phone, and email with questions about digital wallets, identity verification, and transaction processing.
• Analytical Problem-Solving: Resolve complex billing queries and technical application errors efficiently and accurately.
• Compliance & Data Security: Rigidly follow regulatory protocols and financial security standards to safeguard private information and transaction integrity.
• International Collaboration: Partner with global team members, leveraging your English communication skills to align with technical specialists and internal managers.
• Service Benchmarks: Consistently meet performance metrics (KPIs) to uphold exceptional service quality and foster brand loyalty.

Candidate Profile & Requirements

We value dedication, dependability, and strong communication skills above direct industry experience. Prior experience in finance or fintech is not required, as you will receive a thorough, fully paid training program to prepare you for success.

Minimum Requirements

• Language Skills: Full verbal and written fluency in French, paired with an upper-intermediate command of English (B2 level or higher) for internal communications and corporate training.
• Career Ambition: A genuine interest in expanding your skill set and advancing within the digital finance industry.
• Professional Reliability: A punctual, accountable individual who is committed to helping both teammates and customers.
• Technical Aptitude: High comfort level navigating various software programs and quickly learning new digital platforms.

Compensation, Perks & Benefits

We offer a clear, competitive rewards structure to support your financial peace of mind and ongoing career growth:

• Base Salary: €930 gross monthly, distributed 14 times per year (includes standard local summer and Christmas bonus payments).
• Attendance Reward: An additional €65 monthly gross bonus honoring perfect attendance and punctuality.
• Meal Allowance: €7.63 per working day provided via a dedicated corporate meal card.
• Career Progression: Transparent promotion tracks leading toward Senior Specialist, Quality Assurance, or managerial roles.

Full Relocation Assistance

For applicants relocating to Portugal, our dedicated mobility department ensures a smooth, hassle-free transition:

• Corporate Accommodation: Move directly into a private, rent-free bedroom in a fully furnished corporate apartment, taking the stress out of finding a home locally.
• Travel & Documentation Support: Enjoy 100% reimbursement for your flight to Lisbon, plus step-by-step guidance from local experts to secure your Portuguese tax number (NIF) and social security setup.

Life in Lisbon

Lisbon is widely recognized as one of Europe's top cities for young professionals. Combining historic charm, fantastic cuisine, and easy access to stunning Atlantic beaches, the city offers an ideal blend of professional development and a sunny, vibrant lifestyle.

Ready to Apply?

Prepared to begin your fintech career in Lisbon? Click Apply Now and submit your current CV in English today!