French Speaking Customer Support Representative (on-site)

Eager to start a career in the rapidly expanding digital economy? We are actively hiring driven French-Speaking Customer Consultants to join our dedicated Payment Solutions division based in central Lisbon.

In this position, you will act as a trusted guide for clients handling online financial tasks. From resolving transfer issues to protecting account safety, your daily work will help keep the fintech environment secure, reliable, and smooth.

Key Responsibilities

As a consultant, your work goes beyond standard customer assistance. You will play a vital role in the online payments sector, helping users complete financial transactions without friction:

• Inquiry Resolution: Provide expert assistance to French-speaking clients regarding online transactions, gateway setup, and account settings.
• Technical Diagnostics: Troubleshoot software errors and offer step-by-step guidance on using complex financial features.
• Security & Compliance: Ensure every customer interaction strictly adheres to high-level security standards for sensitive financial data.
• Global Collaboration: Use your English skills to participate in cross-border meetings and work alongside international teams.
• Product Improvement: Track recurring user issues and provide constructive feedback to software development teams to enhance the overall application.

Qualifications & Candidate Profile

We value your communication strengths and overall mindset above all else. Previous experience in finance or customer service is not required; our comprehensive, fully paid training program will equip you with everything you need to succeed.

Basic Requirements

• Language Proficiency: Fluent oral and written communication in French, along with an upper-intermediate command of English (B2 level).
• Adaptability: A proactive attitude and the ability to learn new technical procedures quickly without prior background in the field.
• Digital Literacy: Strong comfort with modern software and the ability to multitask across several screens and programs.
• Interpersonal Strengths: Exceptional patience, empathy, and the ability to stay supportive when handling sensitive financial topics.

Compensation, Perks & Benefits

We offer a reliable, clear, and rewarding pay structure to support a great quality of life in Portugal:

• Base Salary: €930 gross monthly, paid 14 times annually (includes standard local summer and Christmas bonus payouts).
• Attendance Incentive: An extra €65 monthly cash bonus for consistent punctuality and attendance.
• Meal Allowance: €7.63 per day worked, provided via a dedicated meal card (adding roughly €150 net per month).
• Career Growth: Strong internal promotion opportunities with clear paths toward corporate training, team leadership, or specialized back-office roles.

Full International Relocation Package

For candidates relocating to Portugal from another country, our mobility team removes the stress of moving abroad:

• Provided Accommodation: Move directly into a private room in a shared, company-managed apartment, avoiding the hassle of local house hunting.
• Travel & Documentation: Receive 100% reimbursement for your flight to Lisbon, plus hands-on support securing your Portuguese residency paperwork and tax ID (NIF).

Living & Working in Lisbon

Imagine finishing your workday and being minutes from coastal surfing or enjoying a sunset along the river. Lisbon is a thriving international hub for tech and culture, providing a safe, historic backdrop and a welcoming expat community. Your life outside the office will be as fulfilling as your professional growth.

How to Apply

Excited to launch your fintech career while living in Lisbon? Select Apply Now and submit your updated resume in English today!