French Speaking Customer Support Representative (on-site)

Launch a fulfilling career path within the fast-growing financial technology market! We are actively recruiting energetic French-Speaking Customer Advisors to join our dynamic team in Lisbon, Portugal, representing a global leader in online payment processing. In this position, you will serve as the primary point of contact for French-speaking users managing their digital financial accounts. If you possess excellent communication skills, a knack for problem-solving, and an eagerness to live in a culturally vibrant European capital, we want to hear from you.

Key Responsibilities & Daily Operations

As a support advisor, your daily work goes well beyond basic issue resolution. You will guide users through the digital banking landscape, ensuring their transactions are smooth, efficient, and fully protected:

• Multichannel Assistance: Manage incoming inquiries via live chat and phone calls, offering clear and practical help regarding platform features.
• Technical Diagnostics: Assist clients with profile setup, trace transfer activity, and resolve application errors.
• Security & Fraud Mitigation: Track user interactions to spot potential risks and reduce fraud, protecting digital funds.
• Cross-Border Collaboration: Work closely with a global team, utilizing English to stay aligned on corporate updates and operational targets.
• Product Feedback: Record user input accurately to assist our technical teams with ongoing platform improvements.

Candidate Profile & Qualifications

We value a positive mindset, strong communication abilities, and a solid work ethic over prior industry background. No previous financial experience is necessary, as we prepare you for success through a comprehensive, fully paid training program.

Minimum Requirements

• Language Proficiency: Fluent or bilingual mastery of French (written and spoken), paired with intermediate (B2) proficiency in English for internal training and corporate communication.
• Positive Attitude: A friendly, proactive approach with a genuine desire to support others and learn new procedures.
• Technical Aptitude: Strong comfort using computer systems and multitasking efficiently across several digital tools.
• Schedule Flexibility: Complete willingness to work on-site in our Lisbon office and adapt to a 24/7 rotational shift schedule.

Compensation, Perks & Professional Growth

We offer a transparent and competitive rewards package structured to support a high standard of living in Portugal:

• Base Salary: €930 gross monthly, paid 14 times per year (includes standard Portuguese summer and Christmas bonus payouts).
• Punctuality Incentive: An additional €65 gross monthly bonus recognizing flawless attendance and reliability.
• Meal Allowance: €7.63 per scheduled workday, loaded directly onto a corporate food card.
• Career Development: Clear internal advancement opportunities into roles such as Quality Assurance Analyst, Corporate Trainer, or Team Supervisor.

Comprehensive International Relocation Package

To ensure a stress-free transition for international candidates moving across borders, we provide an extensive relocation assistance program:

• Provided Corporate Housing: Move straight into a private bedroom in a fully furnished, shared company apartment, with rent and utility bills fully covered by the employer.
• Travel Coverage: 100% reimbursement for your plane ticket to Lisbon, plus a personal greeting and transport from the airport.
• Administrative Assistance: Direct support from our HR staff to handle local paperwork, including securing your Portuguese tax ID (NIF), social security details, and healthcare registration.

Discover the Lisbon Lifestyle

Lisbon delivers an extraordinary quality of life, merging historic charm, exceptional regional cuisine, and abundant sunshine. On your days off, explore coastal surfing spots, immerse yourself in the city's active social scene, or unwind at a riverside café along the Tagus River. It is an ideal setting for your next career move.

Application Instructions

Ready to start your fintech path in Portugal? Select Apply Now to submit your updated resume (please submit your CV in English).