Account Manager

Job Summary: 

The Strategic Account Manager (aka Digital Transformation Advisor) acts as a strategic partner to an existing portfolio of HighRadius clients, maximizing satisfaction while aggressively driving account expansion and new revenue opportunities. You will cultivate deep executive relationships to align our solutions with client pain points, creating transformation roadmaps that ensure high product adoption and consistent quota attainment. Through close cross-functional collaboration and a strong presence at client sites and industry events, you will secure long-term loyalty and continuous business growth.

Office Requirement: 5 days in our London Office

Reports to: RVP, Expansion Sales

Your Day-to-Day: 

• Serve as a consultative trusted advisor to a portfolio of existing HighRadius customers, with a core focus on developing and closing new business opportunities
• Build relationships with executive leaders and key client stakeholders to drive high levels of satisfaction and product adoption
• Conduct assessments to understand customer pain points and develop a roadmap and business cases for customers' finance transformation using HighRadius solutions. 
• Achieve monthly sales targets and monthly recurring revenue quotas on a consistent basis. Manage and forecast sales activity and opportunities by flawlessly executing the HighRadius sales process and playbook
• Partner with internal HighRadius teams in coordinating communication and action plans to drive desired outcomes for customers
• Proactively ensure client issues and escalations are managed within a timely manner
• Attend in-person meetings on client site, as well as industry events, such as user groups, trade shows, and conferences to build and manage relationships with prospective and existing customer base

 

What You'll Need to be Successful:

• Bachelor's degree in Accounting, Finance, Computer Science or adjacent field is preferred
• 5+ years of experience in SaaS Account Management with knowledge of Record-to-Report (R2R) or Order-to-Cash (O2C) finance workflows highly preferred
• History of success in managing complex accounts and sales cycles
• Ability to communicate value to senior-level executives and proven experience in building and sustaining strong strategic relationships. Excellent written & verbal communication and presentation skills
• Track record of leveraging strategic, consultative selling tactics and techniques
• Ability to travel to local and regional client sites & industry events up to 40% of the time