Duties and Responsibilities

• Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement

• Responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship

• Setting and facilitating the achievement of department objectives

• Develop, implement and enforce budgets, policies and department controls

• Compile, analyse and report key business and financial management processes and measures to management or external agencies

• Regular interaction with stakeholders to understand their potential future demands and concerns on service delivery

• Leads the operation teams to provide support related to customers for the escalated issues, major changes, and quick solution evaluation

• Interact with other departments and project teams to coordinate the achievement of business objectives and operational improvements

• Drive process consistency and standardization to optimize operational efficiency & effectiveness and to identify opportunities for continuous improvement

• Identify areas of risk, and recommend solutions and best practices

• Involve in recruitment process in identifying the right talents for accounting team, manage staff budget and related expenses

• Take lead in risk management or business continuity planning (BCP)

• Align the service management framework to the overall Finance Shared Service KPIs

• Develop SLA monitoring templates for internal and external customer reporting

• Maintain monthly schedule for resources for each team accommodating for leaves and resource movements

• Ensure compliance to all service management SLAs and policies

Job Requirements

Education

• University degree with Finance/ Accounting is preferred

• Qualification of ACCA, CIMA, CPA or equivalent is preferred

Experience

• Minimum of 8 years experience in a major companies in change management/ project management role. Business background in Shared Service centers will be a plus

• Excellent proven managerial skills with minimum of 3 years of people management experience

Skill Requirements

• Experience in leadership roles

• Ability to coordinate with other internal departments to deliver seamless service to customers

• Ability to build strong relationships with customers

• Experienced in handling sensitive issues/ situations and cultural sensitivities

• Advanced knowledge and use of ERP (SAP is a plus) and office productivity tools (MS Office etc.)

• Good verbal and written communication skills in English (e.g. presentation, listening, report writing)

• Possess essential process knowledge for Finance Shared Service functions

• Extensive knowledge, experience and understanding of delivering high quality and cost-effective business processes.

• Advanced proficiency in Big Data Analytics, Metrics and Predictive Analytics, Operations Management, Service Level Agreement, Quality and Process Improvement, Issue Management, Service Change Management and Scope Management.

• Experience in Lean Sigma or OE with accreditation to Green Belt/Lean Expert level.

• Ability to achieve success while participating on numerous concurrent activities with changing priorities.

• Excellent interpersonal skills (e.g. tact/ diplomacy, adaptable, persuasion, cooperation, ability to motivate others)

• Excellent leadership and management skills (e.g. planning, organisation, direction of employees)

• Good counselling and coaching skills

• Ability to motivate and cultivate strong teamwork

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

Brenntag TA Team