Operational Excellence Senior Specialist

• Works across functions to identify, shape, and deliver process improvement and transformation opportunities.

• Provides expertise in TMW, Lean, structured problem solving, process standardization, and end-to-end optimization.

• Partners with operational, customer, finance, supply chain, and technology stakeholders to turn business needs into executable initiatives.

• Acts as a change agent and capability builder while supporting digitalization and automation through strong requirement definition and cross-functional coordination.

Key Responsibilities / Critical Tasks

1. The Maersk Way

• Drive deployment and adoption of TMW tools, standards, and methodologies across the Area, aligned to enterprise expectations and business priorities.

• Implement and sustain MOS elements, standard ways of working, and structured problem-solving methods such as A3, Lean, and Kaizen.

• Perform gap assessments and root cause analysis to define improvement roadmaps, priorities, and mitigation actions.

• Coach teams and support Gemba walks, Kaizen events, and improvement workshops to embed continuous improvement disciplines.

2. Business Optimization & Implementation

• Identify and prioritize high-impact improvement opportunities based on performance, risk, customer impact, and strategic priorities.

• Lead end-to-end improvement initiatives using Lean, Six Sigma, and TMW methods, from opportunity framing through implementation and stabilization.

• Conduct process assessments, value stream mapping, and workflow reviews to remove bottlenecks, waste, rework, and control gaps.

• Support process and system implementations, including coordination of requirement collection, process mapping, test plans, deployment support, and change impact management.

• Develop business cases, implementation plans, benefit tracking, and value realization mechanisms for improvement initiatives.

• Facilitate cross-functional alignment, remove blockers, and ensure improved processes are standardized, scalable, and sustainable.

3. Capability Building & Change Enablement

• Coach teams in applying continuous improvement tools and methodologies based on their maturity and needs.

• Facilitate training, workshops, and knowledge sharing to strengthen Operational Excellence capability.

• Act as a change agent to drive adoption of new processes, systems, and behaviors that reinforce ownership, collaboration, and accountability.

4. Digitalization, Innovation & Analytics (Enablement via Partnership)

• Identify digitalization, automation, and analytics opportunities that reduce manual effort, close control gaps, and improve scalability.

• Define business requirements and use cases for automation, workflows, dashboards, and reporting solutions.

• Partner with Digitalization, Automation, and Data teams to design, test, and implement fit-for-purpose solutions.

• Ensure solutions are embedded into operations and translated into sustained business value through data-driven improvement loops.

Stakeholder Interfaces

• Operational and frontline leadership teams across the Area.

• Functional stakeholders across Operations, CX, SCM, Finance, Product, and Technology.

• Digitalization, Automation, and Data teams responsible for solution realization and implementation support.

• Other Operational Excellence practitioners and business transformation stakeholders involved in change delivery and capability development.

Qualifications & Experience

• Bachelor’s degree in Business, Engineering, Supply Chain, Operations, Logistics, or a related field; advanced study or certifications are an advantage.

• Relevant experience in operational excellence, continuous improvement, process transformation, logistics, customer operations, supply chain, or financial operations.

• Proven track record delivering end-to-end improvement initiatives with measurable business outcomes.

• Practical experience in Lean, Six Sigma, A3, Kaizen, root cause analysis, value stream mapping, system implementation, and stakeholder facilitation.

Capabilities / Core Competencies

• Strong expertise in TMW and Operational Excellence methodologies including Lean, Six Sigma, A3, Kaizen, and DMAIC.

• Strong analytical, problem-solving, and root cause identification skills with the ability to convert ambiguity into structured action.

• Effective coaching, facilitation, change management, and stakeholder engagement skills in cross-functional environments.

• Strong execution mindset with the ability to build business cases, track benefits, and sustain improvements.

Performance Measures

• TMW adoption and maturity progression across the Area.

• Delivery of measurable improvement in efficiency, productivity, quality, process stability, and customer outcomes.

• Sustainability and scalability of implemented improvements and operating standards.

• Effectiveness of cross-functional transformation delivery and digital enablement outcomes.