Director of IT Applications

Overview

The Director of IT Applications is responsible for the overall day-to-day maintenance & support of the

assigned applications & third-party applications. Responsible for analyzing, configuring, testing,

deploying, supporting and upgrading assigned applications & third-party applications. Responsible for

providing 24x7 support for all assigned applications & third-party applications. Responsible for the

hiring, managing, coaching, evaluating and development of analyst for each application. Works

closely with business owners to ensure that work efforts support their goals and the strategic goals of

ARH.

Special Instructions

The Director of IT Applications, Interoperability provides strategic and operational leadership for healthcare technology solutions that enable data exchange, care coordination, quality improvement, and value-based care initiatives. This role oversees interoperability platforms, clinical data integration, population health technologies, and related healthcare IT systems. The Director partners with clinical, operational, and executive leaders to advance data-driven care delivery and improve patient outcomes across the organization.

Responsibilities

· Directs, manages, and evaluates the work of professional, and other IT staff including team members

with various backgrounds, i.e. clinical & non-clinical, and those with technical and non-technical skill

sets.

· Is directly responsible for the day-to-day maintenance and support assigned applications, including

third party applications so the appropriate levels of up-time is maintained on all critical systems.

· Is the escalation point of contact and is directly responsible for providing 24x7 support and assuring

high availability telephony and network communications, and other computing resources on which the

organization rely.

· Partners with project management to allocate the appropriate application resources for projects

· Ensures communication with project stakeholders is appropriate and timely. Works with the project

manager to track costs associated with projects and ensures projects are delivered on time and on

budget.

· Appropriately escalates issues in a timely manner.

· Keeps current on new developments in information systems that aligns with healthcare market

evolution, and organizational strategy to plan for future upgrades and organizational changes.

· Identifies, prioritizes, and addresses risks in order to provide a safe electronic medical record.

· Maintains confidentiality, integrity, and availability of ARH information.

· Comply with applicable internal and external policies, standards, laws, and regulation related to ARH

information.

· Directs and coordinates business continuity and service restoration plans related to application

systems.

· Manages application staff and contractors.

· Manages strong partnerships with vendors.

· Provides leadership, development planning, motivation, and mentoring of IT staff.

· Reviews performance of staff on an annual basis.

· Act as a primary escalation point for critical IT issues.

· Performs other related duties, tasks and responsibilities as required or assigned.

Qualifications

Education

Bachelor’s degree in technology, healthcare or another related field.

Minimum Work Experience

- Minimum of ten (10) years’ experience in software support, configuration, and support or related experience.

 

Required Skills, Knowledge, and Abilities

- Demonstrated leadership capabilities and ability to supervise, direct, and monitor daily work activities of staff - Ability to evaluate, train, and motivate staff

- Demonstrated ability to effectively manage complex, cross-functional projects and team members.

- Knowledge of problem and technical analysis

- Strong analytical skills and the ability to proactively address problems and situations

- Strong organization skills, the ability to perform under pressure, and manage multiple priorities

- Ability to read and interpret contracts to properly manage applications, which includes license and maintenance agreements