- Location
- Cape Town, Western Cape
- Type
- Full-time
- Department
- Customer Service
- Education
- Master
- Source
- RecruiterFlow
Description
Customer Service Consultant – UK Campaign
Location: Cape Town CBD (Office-Based)
Working Hours: Rotational shifts (Monday–Sunday, aligned to UK business hours)
About the Role
Our client, a global leader in customer experience solutions, is looking for enthusiastic and customer-focused Customer Service Consultants to join their UK campaign team.
If you have at least 6 months of international call centre experience and enjoy helping customers in a fast-paced environment, this could be the perfect opportunity for you!
Key Responsibilities
- Deliver exceptional customer service via phone.
- Resolve customer queries efficiently and professionally.
- Accurately capture customer information and interactions.
- Meet quality, productivity and customer satisfaction targets.
- Build positive relationships with customers while representing the brand.
Minimum Requirements
- Minimum 6 months' international call centre experience (voice).
- Excellent English communication skills, both spoken and written.
- Strong problem-solving and customer service skills.
- Comfortable working rotational shifts aligned to UK hours, Monday–Sunday.
- Ability to work full-time from the Cape Town CBD office.
If you're passionate about delivering world-class customer service and are looking to grow your career
Help us match you with the right opportunities
The more information you provide, the better we can match you with relevant career opportunities.
We’ve designed this profile to help our recruiters, search technology and AI quickly identify roles that align with your skills, experience, preferences and career goals.
It takes around 5 to 10 minutes to complete, but you’ll only need to do it once.
The more complete your profile, the better your chances of being matched with suitable opportunities.
The more information you provide, the better we can match you with relevant career opportunities.
We’ve designed this profile to help our recruiters, search technology and AI quickly identify roles that align with your skills, experience, preferences and career goals.
It takes around 5 to 10 minutes to complete, but you’ll only need to do it once.
The more complete your profile, the better your chances of being matched with suitable opportunities.
Skills
Customer Service
