Lead Digital Product Manager - Merchant Services

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to join our Merchant Services Product team. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics.

• Drive execution and be accountable for all work coming out of the scrum team.

• Ensure stories, tasks, and defects meet Jira Hygiene standards.

• Lead the feature refinement sessions to understand the problem, develop a high-level solution, and identify potential dependencies.

• Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).

• Leverage Jira reporting to monitor team performance and board health, share results, and escalate as needed.

• Accept user stories after they have met the acceptance criteria and definition of completion.

• Collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals, including across LOBs and at the enterprise.

• Influence and contribute to the capability roadmap development process (i.e., scoping & prioritization).

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact.

• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures, and/or compliance requirements.

• Lead a broad team of digital professionals to meet deliverables and drive new initiatives.

• Potentially lead projects, teams or serve as a peer mentor.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4 + years of experience with Agile methodology of project delivery, including but not limited to intake and discovery/analysis of new work and work in progress within the backlog.

• Knowledge and understanding of Merchant Services in the financial services industry.

• Experience writing requirements for stories and working with one or more Agile tools used for tracking user stories or backlogs, such as Confluence and/or Jira.

• Exceptional problem-solving abilities and critical thinking skills to discern customer, technical and process impacts. 

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Ability to proactively identify roadblocks and develop recommendations for unforeseen issues in production, change requests, etc.

• Demonstrated track record of effective influencing and collaboration at all levels.

• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives.

• Excellent written and oral communication skills with ability to clearly communicate results.

• Experience navigating through ambiguity.

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:   

• 550 South Tryon Street, Charlotte, NC

• 800 South Jordan Creek Parkway, West Des Moines, IA

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.