Loan Servicing

Description

Supports the establishment of loans, researches and responds to loan inquiries, and provides the highest level of service to internal and external customers.

· Manage files relating to hazard and other insurance that is in direct connection with financial institution loans.

· Enter data, disbursements, payments and payoffs.

· Answer telephone and assists customers with routine inquiries regarding payoffs and other loan details.

· Respond to written inquiries from customers.

· Complete clerical tasks such as filing, photocopying, scanning, faxing documents and organizing and maintaining loan files.

· Work as a back-up for maintaining relationships with participant banks.

· Prepare new and renew existing installment loan insurance policies.

· Maintain escrow accounts to pay premiums due and helps prepare the annual escrow analysis.

· Comply with all requirements, policies and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position. Additionally required to complete all required compliance and regulatory training, not limited to BSA.

· Assume and accomplish other duties as assigned.

Requirements

· Must exhibit high level of cooperation, reliability and self-motivation.

· Possess the ability to work with a variety of personnel, customers and businesses.

· Excellent clerical skills along with numerical aptitude required.

· Excellent organization, follow-through skills necessary.

· Working knowledge of computers and software, including Word and Excel is necessary. Use of general office equipment required.

· Professionalism and confidentiality must be exhibited at all times.

REQUIRED/PREFERRED EDUCATION & EXPERIENCE:

High school diploma or equivalent required. Previous loan servicing or processing experience preferred. 

WORK ENVIRONMENT:

This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. 

PHYSICAL DEMANDS: 

Position may require individual to perform repetitive motion in operating equipment such as keyboard, calculator or other bank/office-related machinery. While performing duties the employee may have to lift and/or move up to 25 pounds. Position requirements may be, but are not limited to, walking, standing, sitting, bending, talking, hearing and communicating. The physical demands are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

ADDITIONAL REQUIREMENTS: 

· Valid driver’s license and ability to be insured required if driving.

· Position requires attendance at meetings.

· Some travel is expected for this position. However, travel is primarily local and during the business day.  

· Employees are responsible for the upkeep/organization of their work area and in cooperation with others in shared 

areas.