- Location
- US FL Remote, United States of America
- Workplace
- Remote
- Type
- Full-time
- Seniority
- Manager
- Education
- Bachelor
- Source
- Workday
Description
Summary
Description
Purpose of Role:
The Manager, Infrastructure & End User Services provides strategic and operational leadership for the organization's enterprise infrastructure and end-user technology environment. This role is responsible for delivering secure, reliable, scalable, and customer-focused technology services while leading a multidisciplinary team supporting cloud infrastructure, systems administration, endpoint management, desktop support, and core IT operations.
The Manager develops technology roadmaps, drives operational excellence, manages service delivery, and partners closely with Cybersecurity, Software Engineering, Product, and Business Operations to ensure technology services enable business growth.
Essential Responsibilities:
Infrastructure Leadership
Establish infrastructure standards and operational best practices.
Ensure high availability, resiliency, and performance of enterprise systems.
Oversee Microsoft 365, identity management, directory services, and enterprise collaboration platforms.
Lead infrastructure modernization initiatives.
End User Services
Lead Service Desk and Desktop Support functions.
Ensure timely incident resolution and exceptional end-user experience.
Oversee endpoint lifecycle management including procurement, deployment, imaging, patching, and retirement.
Manage endpoint security, mobile device management, and endpoint compliance.
Operations & Service Management
Establish and monitor operational service levels and key performance indicators.
Lead Incident, Problem, Change Management processes.
Develop disaster recovery and business continuity capabilities.
Oversee asset management, configuration management, and operational documentation.
Vendor & Financial Management
Manage vendors, service providers, and technology partners.
Identify opportunities for automation, cost optimization, and operational efficiency.
Security & Compliance
Partner with Information Security to implement enterprise security standards.
Ensure infrastructure complies with regulatory and organizational requirements.
Support audit activities and remediation efforts.
Promote security best practices throughout the IT organization.
Knowledge, Skills and Abilities:
Infrastructure strategy and planning
Cloud technologies
Enterprise systems administration
Endpoint management
Mobile device management
IT operations
Service Desk leadership
Disaster recovery and business continuity
Identity and access management
Performance management
Budget and financial management
Vendor management
Executive communication
Cross-functional collaboration
Change leadership
Process improvement
Risk management
Required
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
Eight or more years of progressive IT infrastructure experience.
Four or more years leading technical teams.
Experience managing cloud infrastructure (Azure and/or AWS).
Experience leading Systems Administration and End User Services organizations.
Experience managing enterprise Microsoft technologies including Microsoft 365, Entra ID, Intune, and Windows Server.
Strong understanding of IT service management practices.
Experience managing technology vendors and budgets.
Preferred
ITIL Foundation or higher.
Microsoft Azure Administrator or Solutions Architect certification.
AWS certification.
CISSP, Security+, or equivalent security certification.
Experience supporting SaaS or healthcare technology organizations.
Relevant Working Conditions/Physical Demands:
Sitting/Stationary: Often requires sitting at a desk and looking at a computer screen for 70% - 90% of the workday.
Fine Finger Dexterity: High use of keyboards, computer mice, and standard office equipment.
Lifting/Moving: Minimal physical exertion; occasionally required to lift or carry office supplies, files, or packages weighing up to 15 - 50 lbs.
Mobility: Intermittent standing, walking, and bending or stooping to retrieve files.
Equiti is an Equal Opportunity Employer Committed to creating a diverse and inclusive company culture. We do not discriminate against candidates and employees due to age, disability, sex, race, gender identity, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.
The Company is committed to making modifications to its hiring process to make it accessible for people with disabilities.
