- Location
- United States
- Workplace
- Remote
- Type
- Full-time
- Department
- Customer Success
- Seniority
- Mid
- Industry
- Technology
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Ashby
Overview
The Product Specialist (Implementation Specialist) supports and scales the growing customer base for an AI-powered construction software platform. Responsibilities include leading onboarding webinars, designing customized training plans, delivering trade-specific training sessions, maintaining training materials, hosting office hours, engaging new users, and acting as a product expert. The role requires collaborating with Customer Support to resolve issues, working with the Customer Success team, and refining onboarding processes. Candidates should have experience in customer onboarding, implementation, or support in SaaS environments, strong communication skills, and the ability to simplify complex concepts. Construction industry experience is highly preferred.
Skills
Benefits
Remote Scope
About Togal AI
An innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. The software streamlines the pre-construction process using advanced machine learning to automate time-consuming takeoff tasks.
