Sr. Practice Manager, Desai Sethi Medical Center, Full-Time

Current Employees:

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Work Shift: Full-Time: Days (40 hrs. per week) On calls may be required

Work Location: University of Miami Hospital & Clinics - Desai Sethi Medical Center (Miami, FL)

ESSENTIAL FUNCTIONS

Lead Functions:

• Assists in overseeing scheduling workflow to all IR Schedulers.
• Provide daily pending orders and scheduling reports to Radiology administration.
• Provide first available reports on a weekly basis to Radiology administration or as needed.
• Work with EGAIN web based system to constantly monitor phone volumes, agents for quality assurance on a daily basis.
• QA calls and provide individual reports for each assigned agent on a weekly basis.
• Assists Supervisor with the introduction and implementation of new techniques and procedures for scheduling, ensuring all staff are competent.
• Assists Supervisor in conducting performance improvement meetings concerning scheduling workflows.
• Provides leadership, education, and orientation to all new scheduling staff. 
• Acts as a role model for all Radiology Staff and supports all managerial decisions.  Promotes team effort within the Radiology Department.  Facilitates open lines of communications with all Radiology Imaging Services.
• Ensures open lines of communication with Supervisor/Manager/Director regarding all scheduling issues.
• Assists the supervisor with employee performance evaluations on a weekly and yearly basis.
• Edit UCHART/EPIC Radiant template as needed when supervisors, manager are un available.

Scheduling Functions:

• Scheduling all types of complex imaging exams with attention to specific anatomical descriptions for the Department of Radiology Imaging Services (i.e. left knee, abdomen, and brain).
• The Department of Interventional Radiology Scheduling receives an average of 70 – 100 inbound calls on a daily basis. Agents are expected to manage high call volumes. Departmental guidelines include but are not limited to: Departmental abandonment rate goal is 2% daily, Quality audit goal 95 % minimum. Maintain a service level of 60 % or higher.
• Utilize multiple computer applications, scheduling software (i.e. EPIC/UChart/ Radiant, Meditech), network drives (V: drive Virtual Manual) to schedule multiple exams within multiple modalities and entities (i.e. Kendall, Plantation, Lennar, UMH, ABLEH, DFB, ADIC, UMHC).
• Use intermediate and complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Coordinate processes and timing as required by the physician and facility for special procedures.
• Obtaining information from the referring physician or patient as required for the exam such as: medical history and document in Uchart (i.e. inquire if patient has history of renal failure/disease, diabetic, chemotherapy, allergies, etc).
• Verify that the radiology order obtains patients name, DOB, MRN, specific type of test(s) ordering, patient’s diagnosis (ICD-9 code),  brief description of patient’s signs and symptoms, ordering practitioner’s signature (Stamp signatures will not be accepted), and unique National provider identification number (NPI).
• Verify and update Patient demographic information in UChart.
• Verify the diagnosis by checking the Health-works ABN module for UMHC and ADIC Medicare recipients for proper coding and medical necessity.  For any denials which Medicare coverage is required -- the physician must be notified of the denied diagnosis code for the exam ordered and/or the non-covered procedure.  The on-site Insurance verifier will fill out the ABN, and notification will be given to the patient prior to their appointment.  If the patient agrees with the terms – the patient at registration will sign this form.
• Use AIDET as per our standard policy (Acknowledge, Introduce, Duration, Explain, Thank you)

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Supervision Received:

IR Nurse Specialist

Supervision Exercised:

None

Minimum Qualifications (Essential Requirements):

• High School diploma or equivalent education is required and one (3) years’ experience in an outpatient clinic setting, outpatient department or admitting department.
• Ability to manage and coordinate the activities of other employees and ensure a high level of performance
• Possess knowledge of extensive knowledge medical terminology and insurance (Medicare, Medicaid, and HMO, PPO, Exchange plans etc.).
• Ability to communicate effectively in verbal and written form.

• Aptitude to interact and assist patients of all ages and with special needs.
• Excellent customer service skills. Pleasant personality and speaking voice essential for call center.
• Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity to each patient’s individual situation.
• Proficiency computer skills to include MS Office, Excel, and Word, Outlook and Access and other operating systems as needed.

Mental / Physical Requirements:

Vision: Visual acuity adequate to perform job duties, including visual examination
of patient and reading information from printed sources and computer screens.

Physical:

• Must be able to:
  • lift up to 50 lbs. from floor to waist.
  • lift up to 20 lbs. over the head.
  • carry up to 40 lbs. a reasonable distance.

• Must be able to:
  • push/pull with 30 lbs. of force.
  • perform a sliding transfer of 150 lbs. with a second person present.
  • push/pull over 100 lbs. frequently during the workday

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff