- Location
- Schrems, Lower Austria,AT, AT
- Type
- Full-time
- Department
- Engineering
- Source
- Eightfold
Description
Drive external customer complaint management, including root cause analysis and corrective actions using structured problem‑solving tools (8D, A3). Ensure product and process quality by developing, managing, and enforcing internal quality processes and documentation, including authority to intervene in production when required. Support new product introductions from a quality perspective in line with APQP, change management, Pro‑Launch, and EQMS requirements. Perform and oversee process‑related tests, inspections, audits, and ongoing process monitoring. Coordinate supplier quality topics, including supplier complaints and incoming goods inspections. Decide on part usability and conformity and assess potential shipment impacts within the supply chain. Drive continuous improvement initiatives and support Six Sigma projects. Monitor and ensure compliance with customer requirements, quality standards, and the PMCC integrated management system, driving quality metrics towards world‑class benchmarks. Maintain and further develop the ISO 9001 management system and support additional certifications (ISO 14001, ISO 45001, ISO 50001, ISO 22301). Act as the internal quality representative for customer interests, translating requirements into processes and delivering related training in cooperation with relevant departments.
