Sr Business Systems Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Dexcom has been ranked in the Top 10 on Forbes “Best Customer Service” list 2 years in a row. The TechnicalSupport team is redefining how MedTech support is delivered, customer obsessed, technology first and outcome driven. We’re building intelligent support layers that guide patients, providers, and partners through seamless journeys anchored on customer success.

The Technical Support organization enables Dexcom to deliver consistent, high-quality support experiences to customers worldwide by combining operational excellence with innovative service capabilities.

The Digital Enablement function acts as the strategic connector across Technical Support, IT, Product, Customer Experience, and Data organizations. The team is responsible for translating business needs into scalable solutions that improve customer experience, streamline agent workflows, increase operational efficiency, and accelerate digital transformation. Through expertise in customer support platforms, analytics, automation, AI, and experience design, the team helps shape the future of Technical Support at Dexcom.

This role is focused on the reliability, alignment, and integration health of Technical Support platforms. It partners with contact center platform, service design, IT, Product, Data, Operations, and Architecture teams to ensure system behavior supports intended workflows and measurable service outcomes.

Where you come in:

•In this role, you will help ensure that Technical Support platforms, including Salesforce Service Cloud, Genesys Cloud CX, IVR, reporting, automation, and connected integrations, work reliably and align with intended customer and agent workflows.

•You will support troubleshooting, root-cause analysis, release validation, system behavior documentation, and integration health across the support ecosystem.

• Support end-to-end understanding of system workflows across Salesforce Service Cloud, Genesys Cloud CX, IVR, automation, reporting, and integrations.

• Partner with IT, platform owners, Operations, Product, and Data teams to triage defects, clarify expected behavior, and support issue resolution.

• Identify where system behavior, data movement, routing context, or integration logic does not align with process design, service design, or operational expectations.

• Support testing, validation, regression checks, release readiness, and post-release monitoring of system changes.

• Identify integration issues, data inconsistencies, handoff failures, access or configuration gaps, and workflow disconnects that affect customers, agents, or operations.

• Contribute to improving platform reliability, stability, workflow adherence, and operational confidence across the Technical Support technology ecosystem.

• Support monitoring of system performance, recurring defects, incidents, trend patterns, and high-impact reliability risks.

• Document system behavior, dependencies, known issues, decision points, data flows, and operational impacts in a clear and reusable way.

What makes you successful:

• Strong understanding of contact center and support technologies such as Salesforce Service Cloud, Genesys Cloud CX, IVR, integrations, reporting, or automation preferred.

• Strong analytical and problem-solving skills, including the ability to investigate ambiguous system issues and separate process, data, configuration, and integration causes.

• Ability to understand how systems connect and interact across customer journeys, agent workflows, data movement, routing context, and operational reporting.

• Comfortable working with IT, platform, data, operations, and business stakeholders to clarify requirements, expected behavior, dependencies, and risks.

• Detail-oriented with a focus on system behavior, reliability, release quality, documentation, and measurable operational impact.

What you’ll get:

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Men’s health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at the city center office location.
• Language premium allowance if applicable.

Travel Required:

5-15%

Experience and Education Requirements:

• Typically requires a bachelor's degree and a minimum of 5 to 8 years of relevant experience

Flex Workplace:

• Your primary location will be your assigned Dexcom site, but you may work part of the week from a home office. You must live within commuting distance of your assigned Dexcom site (typically within an hour’s commute).

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [email protected].

The monthly base salary for this position is from €4,363.33 to €5,646.67 gross. Final offer will depend on your qualifications, competencies, and professional experience.