Systems Operations Manager

About this role:

Wells Fargo is seeking a Redis Systems Operations Manager to lead a high-performing Systems Operations team responsible for the reliability, scalability, and efficiency of enterprise Redis platforms. This role combines hands-on technical expertise, operational leadership, and strategic execution to drive platform stability, automation, and continuous improvement across production environments.

You will oversee end-to-end Redis platform operations, including cluster lifecycle management, incident response, observability, and automation as per task catalog, while partnering with engineering, Reliability engineering, and application teams to deliver resilient and scalable services.

In this role, you will:

• Manage a systems Operations team of analysts that monitor installed systems and infrastructure
• Engage stakeholders and internal partners associated with the Systems Operations functional area
• Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks
• Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Collaborate and consult with analysts, Information Technology personnel, or vendors
• Manage mid to highly experienced analysts
• Manage allocation of people and financial resources for Systems Operations
• Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• 5+ years of hands-on experience supporting REDIS, Python platform operations
• 3+ years of experience supporting enterprise level complex applications and platforms in Production
• 5+ years of designing and building complex observability solutions leveraging industry standard toolset and or custom-built solutions
• 5+ years working with configuration and monitoring technologies such as Ansible, Grafana, Elastic, Splunk, Prometheus
• Deep expertise with REDIS includes building clusters with pipelines, diagnosing, debugging, remediation, upgrades, patching, and RCA
• Strong experience in managing large and enterprise level REDIS platforms
• Strong, production quality Python engineering skills
• Handson experience with Python clients and Python libraries
• Ability to build automated remediation workflows and operational tools in Python. 

Desired Qualifications:

• Experience in AI development, including agents, MCP, tools, and related frameworks
• Demonstrated ability to influence operational improvements across teams
• Strong analytical and operational problem‑solving skills.

Job Expectations: 

• This position is hybrid and must be located at one of the posted locations
• This position is not eligible for visa sponsorship.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.