Sales Operations Specialist

Description

Microwave Techniques is seeking a Sales Operations Specialist to join our team here in Gorham.  

The Sales Operations Specialist operates in coordination with Sales Operations and internal contributors to collaboratively deliver industry-leading solutions for our customers.

This role is On-Site at our Gorham Facility 8:00 a.m. – 5:00 p.m. EST, Monday–Friday (with ability to flex to 7:00 a.m. – 4:00 p.m. based on business needs) Partial work from home options are available after a probationary period.

Microwave Techniques, located in Gorham, Maine, is a global leader in the design, development, and manufacture of advanced RF and microwave solutions. For more than 40 years, we have delivered innovative technologies that support customers across a broad range of industrial, scientific, medical, defense, semiconductor, aerospace, food processing, plasma, materials processing, communications, and research applications.

Microwave Techniques LLC, is a subsidiary of The Elmet Group (ELMT), a publicly traded company.

Essential Duties & Responsibilities

Intake, Triage & Data Quality

• Serves as first point-of-intake for all incoming inquiries across all company locations
• Data management and validation (customer details, part numbers, attachments, compliance, etc.) to ensure CRM/ERP system accuracy.

Order Review, Release & Updates

• Reviews and releases orders for Gorham and Nashua locations, including revisions or updates in coordination with internal teams.
• Ensures accuracy of sales and customer documentation (terms, scope, export requirements, tax, shipping information, credit status)

Invoicing

• Execute accurate and timely invoicing for domestic locations, ensuring alignment with contractual terms
• Maintain audit-ready documentation 

RMA Documentation Support

• Facilitate required RMA documentation (case setup, paperwork routing, system entry, etc)
• Internal team coordination for smooth administrative processing of RMA-related documentation.

Accounts Receivable (A/R)

• Track past-due A/R, customer follow-up, issue resolution and reporting

Cross-Functional Coordination

• Coordination Shipping, Engineering and Production Control to ensure timely delivery in alignment with internal processes, payment requirements, etc.
• Support Corporate Accounting with financial reporting and documentation 
• Contribute to continuous improvement of order-to-cash processes and internal controls 

Requirements

Qualifications & Requirements

• Proficiency with CRM/ERP systems and Microsoft Office (especially Excel); familiarity with Adobe tools as needed
• Clear, professional communication skills with ability to collaborate across Sales, Engineering, Production, and Accounting
• Experience maintaining audit-ready documentation; familiarity with ISO 9001/AS9100 environments is a plus.
• Export control and customs familiarity is a significant plus.
• Familiarity with Sarbanes-Oxley (SOX) requirements and internal controls is highly desirable.
• Strong attention to detail with the ability to work independently and part of a team
• Ability to manage multiple priorities in a fast-paced environment
• Working knowledge of order management, invoicing, and basic accounting principles

What can you expect from us?

• A comprehensive employee benefits package effective day one, including health, dental, and vision insurance, life, supplement life-, short- and long-term disability insurance, AD&D critical illness and accident insurance
• 401K plan with an employer match
• Discretionary bonuses
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement opportunities
• Training opportunities
• Employee purchase program
• Employee assistance program
• Safety shoe purchase program

ADA Statement

Consistent with the provisions of the Americans with Disabilities Act (ADA) and the Maine Human Rights Act, applicants may request accommodations needed to participate in the application process.

Equal Employment Opportunity (EEO) Statement

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, familial status, domestic violence status, or any other status protected by law.