Sales Operations Specialist

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

The Sales Operations Specialist role is responsible for assisting with sales orders.

 

• Work with Sales to help with Opportunity management in SalesForce to keep info updated for forecasting requirements that roll up to executive management on a weekly basis.
• Support of a “primary territory”, but may also be asked to support another area anywhere in the US.
• Review weekly the SalesForce reports to ensure supported territory deals are updated.
• Assist Sales/Pre-sales in supporting the use of SalesForce reports.
• Actively work with Sales Support – Business Operations, to ensure all of the required documents are compiled so that the order process may be initiated.
• Responsible for working in OEM/Vendor/Disti tools/systems to complete the registrations for quotes/deals to verify costs.
• Assist Sales in getting the Vendor SKU’s/pricing uploaded into SalesForce to help complete quoting.
• Frequent interaction with sales, presales, finance and service delivery.
• Working understanding of the Order Process, ensuring when quotes are build all content is captures and orders are submitted in a timely manner. 
• Other responsibilities as assigned.

 

Qualifications

 

• 4 – 10 years’ experience in the IT industry
• Possesses a Sales DNA and understands how to positively impact Sales Velocity.
• Product and recurring bookings experience is preferred or proven knowledge in other positions.
• Skills working with SalesForce, with Sales/Pre-sales in forecasting/quoting position.
• Knowledge of vendor partner programs and processes.
• NetSuite, Salesforce, Excel, Word, Outlook and PowerPoint experience.
• Thorough knowledge of the NWN Opportunity to Cash process or ability to quickly learn.
• Excellent communication skills.
• Excellent problem solving/dispute resolution skills required.4 – 10 years’ experience in the IT industry.
• OEM relationship experience (Preferred).
• Knowledge of sales cycles and commission (Preferred).
• Knowledge of how Account Executives are motivated and comfortable working with Account Executives (Preferred).
• Project management skills (Preferred)
• Time and priority management skills (Preferred)

• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

 

Travel:  Occasional

Requires Overtime - Occasional

 

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

 

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

 

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.