- Location
- Khayelitsha
- Workplace
- Onsite
- Type
- Full-time
- Closing date
- Today
- Source
- CareersPage
Description
- Arrangement: 100% On-Site Position
- Location: City of Cape Town, Western Cape, South Africa (19 Hertzog Boulevard)
Position Summary
As a German-speaking Travel Customer Advisor, you will serve as the premier frontline contact for international passengers. You will deliver high-quality support via telephone, live webchat, and email correspondence. Your main focus involves taking care of new bookings, itinerary modifications, and cancellations, along with resolving problems proactively in a fast-paced international travel environment.
Primary Responsibilities
- End-to-End Service: Deliver exemplary customer service standards across every communication avenue.
- Conflict & Issue Resolution: Practice active listening, diffuse customer concerns with a calm demeanor, and provide immediate solutions.
- Booking & Reservation Control: Verify customer data and meticulously process flight details and vacation itineraries.
- Dual-Language Clarity: Communicate intricate travel procedures and guidelines concisely in both German and English.
- High Efficiency Standards: Sustain high levels of speed, precision, and productivity when dealing with detailed inquiries.
Candidate Profile & Qualifications
- Education Requirement: Minimum Matric / Grade 12 completion.
- Language Skillset: High fluency in both written and spoken German and English.
- Work Experience: 12+ months within global call centers OR the travel/airline industry.
- Background Clearance: Must possess a clear credit and criminal background.
- Key Attributes: Strong active listening, stress management, conflict handling, and time management.
Work Schedule & Location Details
- Total Commitment: 40 hours per week (5 working days, 8 hours daily).
- Roster Pattern: Rotational shifts scheduled across Monday to Sunday.
- Operational Timeframe: Shifts rotated between 09:00 AM and 02:00 AM SAST.
- Workplace: 19 Hertzog Boulevard, Cape Town (Strictly On-Site).
Compensation & Employee Perks
- Monthly Base Pay: R 20,000.00 per month.
- Late Shift Premium: Additional allowance for shifts extending past 07:00 PM.
- Transportation Support: Subsidized one-way shuttle service (Company covers the subsidy, while the employee pays R315).
- Healthcare Provision (Choice of 1):
- Medical Aid Plan: Protects the individual employee.
- Medical Insurance Plan: Protects the employee along with up to 2 dependents.
- Retirement Planning: 5% overall pension contribution (Composed of 2.5% employer + 2.5% employee).
Skills
Customer Service