Deputy Head of the IT Global Control Tower

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

Job Description:

The Deputy Head of Global IT Control Tower is responsible for driving the evolution, maturity, and expansion of the Global Control Tower operating model. The role focuses on assessing and optimizing operational practices, identifying opportunities to strengthen existing capabilities, extending the GCT mandate across new domains and services, and ensuring the continued alignment of the Control Tower with business and technology priorities

YOUR NEXT CHALLENGE
The Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries, and operational domains.

You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement, helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee.
You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs

YOU ARE A MATCH IF...
Education

• Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field
• ITIL certification or equivalent Service Management qualification is a plus

Experience

• 8+ years of experience in IT Operations, Service Management, Service Delivery, or IT Transformation
• Proven experience improving operating models, governance frameworks, or operational processes
• Strong understanding of Incident, Problem, Change, and Service Management practices
• Experience working in international and cross-functional environments
• Experience managing and developing geographically distributed teams and external partners is a strong advantage

Languages

• Fluent English (written and spoken) is mandatory
• French, Spanish, or Portuguese would be a strong advantage

Skills

• Strong communication and analytical capabilities
• Operational excellence and continuous improvement mindset
• Strong stakeholder management and influencing skills
• Ability to drive change, standardization, and transformation initiatives
• Strong communication and analytical capabilities
• Ability to lead, motivate, and develop remote and multicultural teams
• Comfortable working in a highly collaborative, international, and remote environment
• Flexibility to travel internationally when required by business needs

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.