Director, Training and Development - PBM

Description

TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering Amazing Care. Did we mention Amazing Care? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that Amazing Care starts from within, and our culture is reflective of this philosophy. Our team members enjoy:

• A wide range of health insurance options including medical, dental and vision
• A strong salary and bonus program
• A robust 401k and company match
• TrueScripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
• Employee Assistance Program
• A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
• Dream Manager Program (yes, it’s a real thing!)
• A cohesive, family-based culture
• Charitable contributions and volunteer time

Ok, enough about us. Here’s what we need from you: A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a ‘can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.

Position Overview:
The Director, Training & Development designs, builds, and standardizes training and development programs across TrueScripts, with an initial focus on onboarding and frontline role readiness. Reporting to the VP of Organizational Excellence, this role creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations while partnering with leaders to integrate training into daily operations, key initiatives, and organizational growth.

Key Responsibilities:

Training & Development Strategy

• Design and build a standardized training and enablement framework across the organization
• Establish structured onboarding and role-based development programs, beginning with frontline operations
• Define clear training timelines, milestones, and expectations to ensure role readiness and consistency
• Develop scalable approaches that support both new hire onboarding and ongoing team member development

Standardization and Process Ownership

• Evaluate current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies
• Create and implement standardized processes, documentation, and development materials across teams
• Establish governance and accountability for training ownership, updates, and execution
• Ensure development efforts align with operational workflows, system processes, and quality expectations

Content Development and Resource Alignment

• Partner with subject matter experts to develop clear, consistent training content, job aids, and resources
• Identify gaps in existing documentation and facilitate creation or sourcing of needed materials
• Ensure all development content reflects current processes, systems, and best practices
• Support creation of role-specific development pathways aligned with functional expectations and career progression

Performance Development and Measurement

• Implement tools and systems to track onboarding progress, training completion, and development effectiveness
• Define key metrics such as time to proficiency, training consistency, and performance outcomes
• Partner with Quality Assurance and Continuous Improvement teams to assess impact and identify improvement opportunities
• Continuously refine programs based on feedback, performance data, and operational needs

Cross-Functional Collaboration

• Partner closely with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities
• Collaborate with Organizational Excellence, Quality Assurance, and Continuous Improvement to support process consistency and performance improvement
• Provide guidance to leaders and managers on how to effectively deliver and reinforce training and development
• Support organizational change initiatives by integrating training and development into process updates and system enhancements

Requirements

• Bachelor’s degree or equivalent experience preferred
• 5+ years of experience in corporate training, organizational development, or operational development
• Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure
• Experience in healthcare, pharmacy benefit management, or related environment preferred
• Strong ability to create scalable processes and bring consistency to decentralized practices
• Experience working cross-functionally and influencing without direct authority
• Strong organizational, project management, and problem-solving skills
• Excellent communication skills, including the ability to translate complex processes into clear, actionable content
• Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred

Key Competencies:

• Corporate training and development strategy
• Process design and standardization
• Continuous improvement mindset
• Cross-functional collaboration
• Project management
• Performance development
• Communication and content development
• Data-driven decision making
• Change management
• Attention to detail